Took my car in for a diagnostic 1st…
Took my car in for a diagnostic 1st they washed and wax my car and not really vacuum inside. Which I was never told about and neither even asked for news to me.I wanted to check out an auto transmission overheat that flash on and off,after waiting an hour and half,the service guy came out with no paperwork and was explaining that they couldn't find what the problem was, I asked what the diagnostic said and what was the transmission specific codes were, he said I don't have them but the technician wrote it on the back of his work sheet, he came back 10mins later with the invoice and said he was wrong, they have deleted the fault codes,so i because you've deleted the fault codes where do we go from here Which he replied were gonna have to strip the gearbox down, so how do you know what your looking for with no trans codes, he said trial and error, what at my expense. I said this sound professional, he asked me to settle my bill, £115 for a wash and wax with no answer to the fault in question THIS IS MY FIRST EXPERIENCE OF A TOYOTA GROUP WHO RECKONS THEY CARE FOR THEIR CUSTOMERS, AND YOU CANT GET IN TOUCH WITH ANYBODY ABOVE A SALES SO CALLED ADVISOR, AS THEY DON'T WANT TO PASS IT ON . ITS LIKE THEY CLOSE RANK When you go a on their site it gives you the top brass, and contact numbers but it's back to the shop and no email. I think these guys don't know what's going on behind them In short gutted and skanked I think because it was 31st Dec am everyone was wanting to get home, [Ref Edit the above ] Got an email back from Toyota Leeds to get back in touch, Spoke to Mike in service who suggested I bring the car in and they will do a transmission and filter oil change, I told him I had already done an oil change, but not fitted the filter as I was gonna change the oil again and fit the filter then.He said bring the Rav4 in and he will personally do it and check sensors and wiring in transmission and see if there is a fault, which was what I was wanting in the first place, Mike did the job sensors and wiring OK BUT found that a pad on the front bumper had slipped down over the transmission matrix cooler and was restricting air flow to cool the transmission fluid. AT THE END JOB WELL DONE 👏 Now in May 2025 no problems 😊 Thanks Mike
December 31, 2024
Unprompted review