Mr John Barrett

We found the customer service excellent, and the two items we purchased were exactly what we needed. We were given 20% discount on our first order and the order was delivered quickly by DPD.
No problems here, and we will use this company again.

Absolute rubbish from start to finish-look at their reviews, they should not be in business.

Purchased a built in oven four years ago- my wife cut her wrist using it on the sharp edges on the door - inferior quality. Bosch tried to resolve the issue by sending another door which was finished even worse than the original door! They didn't send another as I rejected the door they sent.
Issue still unresolved as Bosch are unable to provide a solution.
The 'fast heat button' has now given up, and so have I.
I have no doubt that what I purchased is complete rubbish and so is the customer service, which is dealt with by very condescending individuals.
Writing to the managing directors office makes no difference whatsoever- he appears to condone the bad customer service as he doesn't acknowledge communication from customers.
NEVER EVER AGAIN!

BUYERS BEWARE...…….
The unsatisfactory standard response to an unresolved complaint from Bosch 29/01/2020 is as follows:
Good morning,
Thank you for taking the time to write your review on Bosch UK’s Trustpilot page and we do truly apologise for the issues experienced with both the door and the service received.

We do regret to inform you that our Director’s Office is the highest point of complaint within our business and we would not be able to offer an alternative to what has already been advised. We would advise if you wish to continue your complaint and speak to our Customer services; to reply to the last email that our Director’s Office had sent to you.

If you have deleted this email, the email address required is XXX

Kind regards
Brett Hunter

BSH Home Appliances Limited
Social Media Advisor

North Kettering Business Park, Hipwell Road
Kettering, NN14 1UA
Tel.: 03448928979

Ordered two valance sheets, they arrived - but were not what we ordered. Returned them, and it took three phone calls and a few emails to obtain a refund. Refund was given when I started talking about Oldham Trading Standards.
A long drawn out process and a complete waste of time.It took over a month to secure a refund.
Needless to say will not be using this company ever again.

Really good value for money when you compare with the competition.
Also when you add the loyalty discounts they are even better!

Web based system which is miles ahead of the competition.

Seamless process- and very good value for money with excellent customer service.

Yes- they are great!

Total transparency, no surprises and they do very well in a very volatile market.

Absolutely rubbish! It was an experience we wouldn't want to go through again. Unprofessional advice, unprofessional commissioning and unprofessional after sales.
When the after sales team recognised our telephone number it was purposely cut off, when we rang a number they didn't recognise, they answered it and then fobbed us off.
Never again!

I have always been very comfortable dealing with Richer Sounds.
Extremely competitive pricing, an excellent range of goods and staff that not only know what they are talking about, they value customers.
In this respect both the company and all the staff exceed my expectations by far, not just this time but every time.
Trust me, this is a rare commodity these days and very much appreciated!
You may have heard of the saying -You've tried the rest, now try the best!-Its certainly true when dealing with this organisation.