JD

JDriver

United Kingdom

Reviews

Review of Xtraffic

Review of Handtec


Rated 1 out of 5 stars

Not sure I trust them

They offered me £55 for my near-perfect condition A40, and so I sent it off. Eventually they got back to me saying the screen had deep scratches and that there was screen burn. I disputed this and asked for photos of the damage. They didn't send photos, but increased their offer to £25. I declined and asked for it back.

They did send it back, and it arrived undamaged as I'd sent it. Went to another well-known company, they took it, and paid what they promised without quibble.

I suspect Handtec offer a little more than others initially just to get people to send in their phones, and knock the offer down in hope that people can't be bothered having it sent back.

June 18, 2021
Unprompted review

Review of Wickes


Rated 1 out of 5 stars

Cancelled Kitchen Fitting

So after spending around 12k on a new kitchen and after paying a huge chunk upfront, we've had a call from Wickes stating that their installers will not now be fitting the kitchen because it's apparently too difficult.

We've been really left high and dry, and will likely be out of pocket.

March 27, 2021
Unprompted review

Reply from Wickes

Hi, I am very sorry for the issues that you are having. I have sent you an email looking for further details so that we can look into this issue for you. Sean

Review of CitySprint


Rated 1 out of 5 stars

Delivery two days late (and counting)

I ordered from Wickes and received communication from CitySprint that my package would be delivered between 10am and 3pm the other day.

The delivery has been "in transit" since the morning it was supposed to arrive.

My work is being held up, and so I'm out of pocket.

November 4, 2020
Unprompted review

Reply from CitySprint

Good afternoon

Thank you for taking your time to leave a review, could you kindly contact us at nationalcustomercare@citysprint.co.uk or 01793 836060 with further details concerning this matter so that we can investigate to assist in resolving?

Many thanks,
Shane

Review of Evri


Rated 1 out of 5 stars

Slow and Unhelpful

I had to return an item to Amazon, so I dropped it off at one of their drop-off locations. It's almost been two weeks and they still have the package. I dropped it off on the 28th January, and got confirmation that they collected it on the 29th. It's now the 9th February.

They are very difficult to contact. I did eventually find a number (0330 808 5456) but it was very well hidden, tucked away in a maze of FAQs. The bot Holly on their site was completely useless and wouldn't even accept my tracking number. The staff were also unable to help me, just telling me to wait longer.

February 9, 2020
Unprompted review

Review of Semalt


Rated 1 out of 5 stars

Once more, Semalt begin trashing website analytics

Once more, Semalt begin trashing the analytics of one of my clients'
NEW websites by repeatedly hitting it with fake referrals form their bots.

These URLs lead you to Semalt.com, and although Semalt claim that their bots are harmless, it's not true. These fake referrals skew your analytics data, and can cause actual damage to your page ranking by increasing your bounce rate etc.

Also, Semalt's five star reviews on trustpilot cannot be trusted. Trustpilot have posted a warning stating that they've detected lots of fake reviews by publishing a warning at the top of Semalt's Trustpilot page (Dated 26-09-2018).

Don't trust a 5-Star rating for Semalt.

EDIT: So you claim that all the negative reviews are false?

Also, how exactly is it my failure if everytime I block one of your spam referral domains you start sending fake referral traffic from another?

Do you dispute that the URL's I give above are showing up in peoples' analytic data, and that they redirect to your website?

EDIT 5th Oct 2018: It's hilarious that you just shout 'Demagogy' rather than try to answer my questions.

Do you claim that all the negative reviews are false?

Are you not using multiple domains to try and get around any blocks people might put in place?

Do you dispute that the URL's I give above are showing up in peoples' analytic data, and that they redirect to your website?

EDIT: 1st February 2021. Semalt have flagged all my reviews again so I have to remove the URLs they were using.

September 28, 2018
Unprompted review

Reply from Semalt

Dear JDriver,

Some time ago we solved all of your problems and thought that the issue is closed and we would never see any review from you. We are interested in it. And we see that you are interested in triggering another negative publicity wave towards us.

Trustpilot has deleted reviews from the people, who don't post reviews here each day, like you do. They wanted to share their good experience of working with us and show that the negative ones are as suspicious as the people who post them.

If you are not able to optimize the website of your clients and look for the reason of your failures, don't try to sort it out making use of us. If you have any concrete facts or proof, please, contact us. The telephones and e-mail you already know.

EDIT: Demagogy. You can write, rewrite, edit your messages over and over, but this is just demamgogy. If you still have questions and want to get consultation - contact our managers.


Regards,
Semalt company.

Review of Trustpilot


Rated 1 out of 5 stars

Completely flooded with fake reviews

I have absolutely no confidence in trustpilot as the site is plagued with fake profiles writing fake reviews. I reported one company profile for a proliferation of fake reviews, and although they said they'd look into it, no action was taken.

I looked a little deeper and found that many of these fake profiles either have just one 5-star review, or have written a number of reviews 5-star reviews for the same few companies. By following the trail you can see a pattern of fake reviews throughout the site.

September 17, 2018
Unprompted review

Reply from Trustpilot

Hello,

Thanks for the feedback. We take this seriously and our compliance team fully investigates each reported case. If you send over your ticket number, I can follow up with them on this matter.

Kind Regards,
Brittany

Review of Semalt


Rated 1 out of 5 stars

Unscrupulous & Threatening

Semalt have been widely accused of using black hat and unscrupulous SEO techniques in order to drive traffic to their site. In doing so, they have caused all sorts of problems for site owners by skewing analytics data etc. A number of my own sites, and the sites of my clients have been affected.

A quick Google search will reveal a huge number of articles related to their bad practices.

Semalt are now currently undertaking a very aggressive reputation management campaign to threaten those who have written negative articles regarding Semalt. Myself included. I have received two threatening emails demanding that I delete an article I wrote that was based upon experience and fact.

EDIT: Semalt tried to get my review deleted and I'm highly suspicious of the quick influx of 5 star reviews they have received on trustpilot.

Be warned; the black hat SEO techniques they use to give your site a higher ranking may work in the very short term (1 - 2 months), but after that, Google and the other search engines will pick up on the devious behaviour and you'll disappear from search results, AND your page raking will be permanently affected.

July 26, 2018
Unprompted review

Reply from Semalt

Dear JDriver,
We have explained you in the letters why everything had happened that way, and gave you tips on how to make it right. Our SEO-specialists work hard so that the sites of our clients have a lot of traffic – it is true, but the assumption that they do it unscrupulously is absolutely unacceptable. We have the right to defend our honor and reputation. We want our clients, existing and potential, to see the real picture, not the erroneous conclusions, that is why we insisted on removing your comment and we still do. Following all of our advice, you wouldn’t have such results now.

Best regards,
Semalt Company.

Review of Justhost


Rated 2 out of 5 stars

Used to be good...

Maybe the fact that I feel that JustHost used to be good is because I had never really needed to use their support. When I did need it, I had a diabolical experience, not to mention being told a number of times that 'we don't provide support for that', when my site started to go down intermittently they were rather unhelpful. They went through a couple of possible causes but when they didn't rectify the situation, JustHost started to ignore me. Site was down and I couldn't get hold of them. I tried live chat and after waiting nearly an hour, I was told that the problem must be at my end (despite me trying to access my website from different devices AND different networks.) They just don't want to know.

February 2, 2015
Unprompted review

Review of Streamline


Rated 1 out of 5 stars

An Absolute Shambles

It was a little while ago that I was unfortunate enough to use Streamline.net. Their hosting is dire (frequent downtime, extremely slow.)

My main complaint is from when I tried to move away from them to another host. I moved my site and domains to another company and cancelled my Streamline account, however, that didn't stop them from taking a couple of extra payments. Money which I've never managed to get back from them.

They were rude and agressive.

November 1, 2014
Unprompted review

Review of Sharrowmills Online


Rated 5 out of 5 stars

Love Their Products and Service

I've only used them twice, but I already know that I'm going to be a long-term customer. The quality of products and range is great. There was a very minor mix-up with one of my orders but it was rectified immediately by their friendly and courteous staff. Highly recommended.

November 1, 2014
Unprompted review

Review of Photobox


Rated 4 out of 5 stars

Pretty Good

The quality of the photos I've had printed have been quite good, not amazing though. Any problems I've had with colours not printing correctly, or poor quality images (which hasn't happened often) has been dealt with incredibly quickly and professionally.

November 1, 2014
Unprompted review

Review of tectake GmbH


Rated 2 out of 5 stars

Not Impressed With Quality Or Service

I purchased an A-Frame display board from TecTake via Amazon. The item was damaged on receipt and the overall quality was poor. Yes, the item was cheap, but as the backing boards were just thin mounting board and as the item was so large (A1), the board is extremely flimsy.

They refused to give me a refund and would only send replacement parts for the damaged sections. The new parts were in a worse condition than the original item (they were bent out of shape.)

I'm stuck with an item that is slowly falling apart as it's not strong enough to be used outside.

November 1, 2014
Unprompted review

Reply from tectake GmbH

Dear costumer,
we need an order number as a reference. Unfortunately, we were not able to contact you and could not offer you a solution.
Best wishes,
TecTake

Review of Foto.com United Kingdom


Rated 1 out of 5 stars

Disappointing Quality and Customer Service

When my photos arrived I was really disappointed with the quality; the colours have not printed correctly and the images are blurred. I've checked my original photos and they're fine, and I've had them printed elsewhere and they came out perfectly.

As I had a deadline to meet I had them reprinted by another company with the intention of getting a refund from foto.com, but foto.com are difficult to deal with. They demanded photos of the photos (which is fair enough), but there has been lots of going back and forth. They didn't want to give a refund and said they would reprint them. I stressed that I'd already had to use another company and just wanted a refund.

Foto.com have started ignoring me, and I'm still out of pocket.

EDIT: Today I received unwanted replacements. These are still of an unsatisfactory quality, and besides, the deadline I had has passed, hence why I had to go to another company. Contacting foto.com yet again to try and get a refund.

EDIT: Foto.com still being difficult. Their customer service is infuriating; it's slow and unhelpful. Their 'No quibble guarantee' is a joke. They keep demanding "screenshots" and are being incredibly argumentative.

UPDATE: They have finally said I can have a refund, but only if I destroy the prints they sent and send them proof! Prints destroyed and I was still kept waiting. Did eventually get my refund but the ordeal means I won't deal with them again.

October 29, 2014
Unprompted review

Review of Yodel by InPost


Rated 1 out of 5 stars

Lazy & Dishonest Delivery Driver

My neighbour found a Yodel card, addressed to myself at the foot of the communal stairway. Going by the time written on the card, I was in at the time and had the driver bothered to climb the one flight of stairs they would have found I was in. (By the way, the item is only a blender, so it's not as though it's a large, heavy item that would be difficult to carry upstairs.)

The driver must have gained access to the building in order to leave the card, something which they later denied when I contacted them using the telephone number provided. (I ended up texting as they didn't answer their phone and would only respond to texts. Fortunately this means I have proof of the outright lie I was told), they stated that the card had been left the day before (the 19th August) outside the building. However, the date on the card was the 20th, and the online tracking showed delivery was indeed attempted on the 20th, not the 19th.

The driver then asked if I was still in so they could redeliver, I said "yes" but they never bothered to show up.

Their claim that they could not gain entry to the building is also a lie. The card was left on one of the lower steps - only possible if you manage to get in. One neighbour found it on the step, and any other neighbour would have brought it up to my flat as we're all on good terms and often take in parcels for one another.

August 21, 2014
Unprompted review

Reply from Yodel by InPost

Hello.

Please email the full delivery address to social.media@yodel.co.uk we would love to take a look for you.


Chloe.