United Kingdom
Review of bulk.com/uk
Arrived very quickly and well packaged very good service.
Reply from bulk.com/uk
Hi Ms H,
Awesome to hear that you were impressed with our speedy delivery.
Thank you for choosing us as your go-to source for quality products!
Kind regards,
Leeza
Customer Champion
Bulk™
Review of World of Books
Arrived super quick great choice of books my order was perfect .. thank you
Review of nkuku
Amazing customer service . Purchased some mugs snd jug and coffee cups and one of the handles was broken when I unpacked it . Wrote to customer service snd it was promptly replaced.. very happy . Thank you
Review of Yodel by InPost
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Uk Cettire
Purchased Tom ford bracelet it wasn’t the sizes advised it arrived .. no one replies to any emails snd now web site says “ coming soon “ £280. Out of pocket .. stay well clear everyone
Review of InPost UK
It’s so easy and lots of lockers in
So many locations
Reply from InPost UK
Thank you for your feedback! We're delighted to hear that you find our lockers easy to use and appreciate their availability in various locations.
Review of OnBuy.com
Purchased CLARINS SERUM ON ON-BUY Supplied by GUARDIAN GROUP, item arrived so late I chased it three times. The it did arrive item was 4 years out of date, the serum was so think you couldn't see through it, sent photos of what it should look like against what was sent so they could see that it was not suitable for use. Took to Clarins counter was told it was 4 years out of date and under no circumstances to use it. After weeks of waiting they finally sent return label, and only got part refund ! saying I had cancelled it !
Awful service, and I I am taking it further with my credit card company.. sale of goods act.. got to be of merchantable quality of which this defiantly wasn't.
Reply from OnBuy.com
MS H GIRARDIER,
We're very sorry to hear about your experience with this order and the unacceptable condition in which the item arrived. Receiving an out-of-date product, especially one that is not safe to use, is completely against our standards, and we understand how frustrating this must have been.
I can see that our Customer Service team has now issued a refund for your order. However, we sincerely apologise for the delay, the confusion around the refund reason, and the inconvenience caused throughout the process.
Your feedback has been noted, and we will be following up with the seller, Guardian Group, to ensure they address these serious concerns regarding product quality and handling. No customer should have to go through this level of effort to resolve an issue like this.
Thank you for bringing this to our attention, and again, we are truly sorry for the experience you had.
Have a great day!
OnBuy Trustpilot Team
Review of TUI
I would like to say a huge thank you to a wonderfully helpful lady called Hannah on the phone at customer service : flights.
I needed to change the date on my Tui flight booking after realising I had had made a booking and wouldn’t be able to make my royal ascot trip.
Hannah provided me with support help listening to my dilemma and we re/ booked flights for a week later.
Amazing customer support and all done with smiley happy attitude I was super happy and blown away with the service.
Reply from TUI
Hi Ms H Girardier,
Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
We’re absolutely thrilled to hear that Hannah from our customer service team made such a positive impact during your experience. It's wonderful to know she was able to assist with your flight changes and provided excellent support with a friendly and helpful attitude. We’ll be sure to pass along your kind words to her, she’ll be delighted to hear how much you appreciated her service.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Review of BT
Just had a very rude call from number: 01438382072 the retention department I guess, told her I wouldn't be coming back after I've just recently taken them to the ombudsman and won £504 after designing bills and court letters after I had actually left 6 months ago.
If this is the retention team, your attitude and rudeness is quite shocking.. As if id ever think of coming back after all the stress of the last 6 months.. SHOCKING
Review of Boden
Excellent service and delivery as always, so many beautiful dresses to choose from.Love it..
Review of Olivia's
VERY BAD SHOPPING EXPERIENCE
Bought a faux olive tree, it arrived and looked nothing like the photo, painted plastic stem, not wood, plastic stems, truly awful. After many emails I got it sent back at my own cost, which was £20, only to find they have only refunded deductible part of my money.
I will be taking this up with my credit card company and also writing a review in as many places as possible..
JUST DONT BUY FROM HERE .. they are not superior goods they are selling..
Reply from Olivia's
Hi,
We’re sorry to hear that you were not satisfied with your purchase. We strive to provide clear product descriptions and images, and we regret that the item did not meet your expectations.
Regarding your return, as per our policy, we do not usually offer refunds for items that are returned via third-party couriers when they have been damaged in transit. In such cases, the courier would need to be contacted to make a claim. However, as a goodwill gesture, we have provided a partial refund on this occasion.
We understand your frustration and appreciate your feedback. If you need any further information regarding your return or the claims process with your courier, please don’t hesitate to reach out to our customer service team.
Olivia's
Review of Berkfield Home
A huge thank you to Sam at customer services for sorting out my problem with faux olive tree. Prompt and professional service from day one.
Thank you for the time to read through all the details of my problem and finding a happy solution.
Excellent service.
Reply from Berkfield Home
Hi Ms Girardier,
Thank you for your kind words and your 5-star rating; it's encouraging. I will be sure to pass your kind comments and feedback on to the relevant team.
Kind regards, The Berkfield Home Team.
Review of Marco Paul
Bought two super cute robin bird baths for presents they arrived very quickly and well packaged so lovely and cute my friends loved the gifts ., will order again
Thank
You
Hayley
Reply from Marco Paul
Good morning,
Thank you so much for supporting our business by taking the time to leave this review and for the positive feedback. We really do appreciate it!
Review of HiQ Tyres & Autocare
Needed two new front tyres for my car, price was very competitive snd the service excellent. S huge thank you to Jay/ Jarrod at leicester branch who kept me up to date when tyres had arrived and follow up after. First class service with great attitude and a smile . My third visit to HIQ will be a customer again for sure.
Reply from HiQ Tyres & Autocare
Hi there,
Thank you for taking the time to leave us such a great review. We are delighted to hear about your excellent experience getting your two new tyres with our team. We look forward to seeing you again in the future!
Review of Sofas & Stuff
From start to finish an excellent sofa buying experience.
Huge big thank you to Janina at the Nottingham store for first class advice snd follow-up and expertise- truly exceptional.
And also to Dave & Tom whom delivered our two sofas today : again excellent service, unwrapped put together cushions arranged all with a smile.
Will definitely recommend you all the the sofa range you offer to everyone we know.
Reply from Sofas & Stuff
Thank you for your five star review!
Best wishes,
Sofas & Stuff
Review of nkuku
Excellent customer service and we love our candles 😃
Review of Kayuhome
Superb customer service this week from Jack , after a small delivery hiccup, I was dealt with quickly and professionally and follow up too. Will most definitely be back and order again, you’ve got a customer for life and will spread the word .
Thank you team Kayuhome
Hayley
Review of Snapfish.co.uk
Always fast and super quality hence I use these guys all the time ..
Review of Farfetch
Today i had my farfetch parcel delivered, my mother took it in, when i got home i went to open it and thought gosh it feels very light, like its empty... THATS BECAUSE IT WAS ! No purse inside.. written to customer services, awaiting reply.. Surely the item was weighed at FEDEX.. feel like ive been totally scammed... will be taking it through my AMEX card if its not resolved promptly.
Reply from Farfetch
Hello MS H GIRARDIER,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
We have your account details and will be following up with you via email to help with any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you would like to contact us directly.
FARFETCH
Review of KAM Servicing
Compelled to write a review tonight about the outstanding service I’ve had from
KAM servicing Bulwell branch .
Broke down m1 slip road googled and these guys were nearest, rang then a lively guy called Paul talked me through and I decided to crawl there very slowly .
The guys were super friendly and very professional they showed me what had happened under the bonnet and went through what they could do .
They sorted parts and got me back on the road in a couple of hours amazing 🤩 I really thought it wouldn’t be done that day .
So very grateful and happy thank you Paul and team
You went above and beyond your attitude talking me through everything so clearly and also sorting so quickly I was bowled over .
Thank you thank you what s team ., I’ll be telling the world how amazing you are .,
And if course anything else I will use my local Sinfin derby branch for sure.,
