HiQ Tyres & Autocare Reviews 11,030

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the business for its dedication to meeting their needs. Consumers appreciate the friendly and helpful greeting from the staff, including qualified mechanics. People highlight the team's thoroughness and cleanliness in their work, as well as the promptness in ordering and fitting parts. Consumers consistently report excellent customer service, with staff going above and beyond to assist them. People value the clear explanations provided, ensuring they understand the work being done and why. Reviewers also find the pricing to be transparent and fair. While some customers express mixed feelings about the booking process, the overall sentiment towards the company remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Holly stood out as exceptionally professional and very honest and helpful also very very enthusiastic and extremely efficient. BRILLIANT Garage and very competitive with best prices from miles a... See more

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Rated 5 out of 5 stars

Highly recommend the team at Hasland. Efficient and offered great advice and guidance concerning my car, whilst I had two new tyres fitted. Honest, thorough and attentive team that met every stand... See more

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Rated 5 out of 5 stars

Have had to use the company twice due to needing 3 new tyres . Called and was dealt with straight away. No issues. Ordered my required tyres and got them fitted by mobile fitter same day . Excellent s... See more

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Rated 5 out of 5 stars

Antonio was excellent he fitted my car in at short notice and kept me informed on how testing was going, when ready and what will be required going forward. HiQ looks after all of our cars.

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Rated 5 out of 5 stars

Immediate inspection of my vehicle’s tyre wear on request. Subsequent timely replacement of four tyres. Then next-day no-quibble replacement of one tyre pressure sensor valve at no cost to me.

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Rated 5 out of 5 stars
Verified

Booked and visited for new tyres. Robyn was very professional and friendly. Compliments to her for keeping the place and guys running ship shape. I had originally booked for Saturday but she phoned t... See more

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Rated 5 out of 5 stars

The advice given was honest, the work done was completed on time and at a competitive price and the customer support is very friendly and totally professional. We have been going to HiQ for only a f... See more

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Rated 5 out of 5 stars

Dropped my car in for what I suspected was a slow puncture. Found out it was a leaking valve seal which was quickly rectified in minutes. Brilliant service from a friendly, knowledgeable technician. C... See more

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Rated 5 out of 5 stars

HiQ from the outset were courteous and professional. They took my car in from the RAC, kept it safe, diagnosed and sourced the part efficiently. Their labour charge was very minimal and very honest.

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Rated 5 out of 5 stars

Friendly and efficient. Took it for a repeat MOT after repairing the failed points from last week at a completely different garage. They noticed my wheels had been replaced the wrong way round (... See more

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Rated 5 out of 5 stars

Absolute life savers! Literally! Took my vehicle to them to get advisories done. When I went to collect the vehicle I was shocked to be shown and told, that my car should have never left the garage th... See more

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Rated 5 out of 5 stars

Quick and courteous service from HiQ as always. Easy to book online and well in advance too, I dropped the car the night before and left the keys in the secure locker freeing me up from rushing around... See more

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Rated 5 out of 5 stars

If I could give you 6 stars I would. After being taken for a ride by the Main Ford dealer in Gosport last year, who tried to fiddle me out of £1600 for work that didnt need doing during an MOT, HiQ Go... See more

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Rated 5 out of 5 stars

Very fast and reliable service from a friendly team that are will to go the extra mile to help you. Needed new tires following my MOT and the team at Gosport found me the best tires at a good price a... See more

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Rated 5 out of 5 stars

The team are always very honest, do great work and I always leave feeling that they have treated me well. I have bought numerous second hand cars and use HiQ for all my repair and servicing work. I wo... See more

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Rated 5 out of 5 stars

What an amazing business.Our car was tode by the AA to HIQ Tyres and Autocare,Helston,Cornwall.They were on it straight away and got it fixed.Great communication every step of the way.The car is runni... See more

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Rated 5 out of 5 stars

Dealt with Ross at Burton. Very thorough, helpful and friendly. Went in to have the exhaust checked. Discovered a couple of other issues which need to be done under warranty elsewhere but they made su... See more

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Rated 5 out of 5 stars

HiQ is a family run business that is fully committed to their customers needs. The greeting from Reanna, a fully qualified mechanic, was bright, cheerful, helpful and supportive. The mechanics t... See more

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Rated 5 out of 5 stars

I have used HiQ in Lancaster for years and had nothing but good experiences. The guys are helpful and always polite. Hayden especially has been brilliant. I’m always confident that they’re honest, fai... See more

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Rated 5 out of 5 stars

Ordered my tyres online, Tyres was fitted within 24 hours and only took them 20 mins to fit from me arriving. Also £50+ cheaper than any other online platform and had the specific tyre I desired to ma... See more

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Rated 5 out of 5 stars

Excellent customer service! Had panic moment thinking my battery needed replacing so visited HiQ cannock as I’d recently had an MOT there. I was looked after and felt like my car had a good health che... See more

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Rated 5 out of 5 stars

I have been using HiQ Banbury for a good long while now and always enjoy a good experience. Beckie is fantastic and manages a great team. Always focused..always interactive..always explains the best w... See more

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Rated 5 out of 5 stars

Had a second visit to Hiq Dudley within a couple of weeks, for a different reason, and once again the lads went above and beyond to sort my car out. They kept me informed as to progress of the repair... See more

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Rated 5 out of 5 stars

Nigel .I never fail to be impressed by the standard of service at Hi-Q Tamworth, excellent every time. Really customer friendly. Good facilities while you wait with a comfortable reception area. My w... See more

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Rated 5 out of 5 stars
Verified

Dean was amazing, kept me updated, sorted out a long term issue with my sensors and did a fantastic job all round. Highly recommend

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Rated 5 out of 5 stars

Excellent customer service from Paul and Shawn. Even took time out to show me where my locking wheel nut was hiding, just in case I ever needed it. Will definitely be using again and recommending to f... See more

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Rated 5 out of 5 stars

Superb! Mark and his team are super knowledgeable, efficient and quick as well as super competitively priced. As a business owner myself wishing the motor trade I’d highly recommend this place to anyo... See more

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Rated 5 out of 5 stars

What a fabulous garage. As a female on her own I am always worried about going to a garage. These guys explained what they were doing, checked everything and showed me what was wrong and moved heave... See more

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Rated 5 out of 5 stars

They went above and beyond to get my car repaired as quick as possible. They are always very informative and reasonably priced too.

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Rated 5 out of 5 stars

Another job (MOT) done at HiQ. Been using them for 18 Month's and always a great service. Also Ryan always friendly and helpful! Highly recommend.

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Rated 5 out of 5 stars

Delt with Ryan at the Henley -on-Thames branch . All good, very helpful & efficient. Wheel alignment X4 all sorted while I waited . Supplied with coffee . Great !

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Rated 5 out of 5 stars

Came running late there was no problems it was straight into the bay and straight onto the allighment no faffing involved decent price for a job done properly, it wasnt rushed either knowing closing t... See more

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Rated 5 out of 5 stars

Great service, looked at my car straight away, repaired the slow puncture. Nice polite lady on reception. All very good.

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Rated 5 out of 5 stars

Good thorough service and clear explanations given about all the work required for my car and done. Very friendly staff.

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Rated 5 out of 5 stars

this is the first time i have been here and they were brilliant the receptionist was very helpful even rang me to let me know whaT WAS HAPPENING ithink her name was Robin very efficent young lady will... See more

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Rated 5 out of 5 stars

Called in during lunch break with no appointment for an urgent repair to a flat tyre. Carl and the team sorted the problem in no time.

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Rated 5 out of 5 stars

Excellent service. Despite being very busy they were able to fit me in to fix a slow puncture. Highly recommended

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Rated 5 out of 5 stars

I took 2 cars in for MOTs and 1 had some repairs. The staff here are great, very knowledgeable and explain things in a no nonsense way for you. This was at the Kettering branch and the guys... See more

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Rated 5 out of 5 stars

100% recommend these lads at Newcastle hiQ they go above and beyond to help me with my car,great lads

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Rated 5 out of 5 stars

Brilliant service and customer care! Malcolm and the team are great - been coming for nearly 30 years and never had a problem.

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Rated 5 out of 5 stars

The online booking system was easy to navigate and my booking was speedily followed-up by a phone call to confirm the appointment time. On the day - friendly, informative and efficient service

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Rated 5 out of 5 stars

I was kept up to speed and all developments with my SLK. I was very confident as the issues were going to get sorted out and they were.

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Rated 5 out of 5 stars

Very helpful staff who fitted in an additional job on my car to save me having to come back on another day .

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Rated 5 out of 5 stars

Efficient service and work was done to good standard and all work done was explained and good price

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Rated 5 out of 5 stars

Henley on Thames HiQ were brilliant for the service and MOT of my Mercedes estate. Great communication, service and pricing. Would definitely recommend.

Company replied

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Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

A very good experience

Very efficiently dealt with by Nick Penton and the team both booking in and on the day the work was carried out. Appreciated the coffee whilst waiting and the pricing was very competitive. I will certainly use Hi Q for other work and I would recommend them to friends and family.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, great staff, Gareth was amazing and team were a fantastic support.
Really helpful all around and great advice.
Thanks so much to everyone!

October 15, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this brilliant review James. We are always glad to provide a helpful and knowledgeable service!

Rated 5 out of 5 stars

Excellent service

Excellent service, full tyre change done very efficiently and competitive pricing.

October 9, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving us this great review regarding your recent tyre change, Graham!

Rated 5 out of 5 stars

Bicester Hi Q amazing.

I went back to Bicester Hi Q and was not disappointed I felt a valued customer yet again. Paul you and your staff are so lovely. Thank you

October 10, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review. We're so glad to hear that you felt valued and that you enjoyed your visit again.

Rated 5 out of 5 stars

Rang the garage 9.30 this morning with…

Rang the garage 9.30 this morning with a rattle underneath car, booked it in at 1pm and liam put it on ramp and removed the loose heatshield, thankyou to all at hiq really friendly team highly recommend 5* honest reliable service.

October 13, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thanks for leaving a review Nicola! We're happy to hear that we could promptly address the rattle you heard. Our team appreciates your recommendation and is glad you found our service reliable and friendly!

Rated 1 out of 5 stars

Shocking

Shocking. Garage don’t use here unless you want to be robbed out of money and the repairs to be done properly manager is rude everything is a effort If you keep him as a manager you are going to loose allot of customer

October 1, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Lisa,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.

Rated 5 out of 5 stars

Best customer service

I suffered a burst tyre on my works van whilst working in Dudley, fortunately I was just around the corner from this garage. The two lads there were just about to have their dinner break but worked through to source and fit a replacement tyre and get me back on the road within half an hour.
They didn’t have to do that and both went out of their way to help me.

They were both polite, respectful and so helpful I couldn’t thank them enough.

I would absolutely recommend this garage to anyone.

October 7, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the recommendation Dawn! We're happy to hear that the team helped you so quickly during your tyre issue.

Rated 1 out of 5 stars

Dont go to this garage for mot they rip…

Dont go to this garage for mot they rip you off !!!!! Had my car checked before mot and they still failed it not only mine but my brothers car total crap place to take your car for mot so i advise not to use this place !!!

October 11, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Martin,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.

Rated 5 out of 5 stars
Verified

Very helpful

Great help in making sure I got the correct tyre for my car, especially as I previously had an issue with a competitor. HiQ called me to clarify and confirm.

October 10, 2025
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Michael. We're happy to hear that we could help you get the right tyre for your car.

Rated 5 out of 5 stars
Verified

Great service as always 😊

Great service as always. Job done on time and no hidden extras.

October 10, 2025
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Simon, thank you for leaving a great review regarding our service!

Rated 5 out of 5 stars

Went a few weeks ago for my MOT

Went a few weeks ago for my MOT. Got a free MOT with service which was brilliant value for money. Spoke to Paul who was really informative. Never had another issues, friendly staff, would definitely go there again

September 29, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a great review. We're happy to hear that you found great value in our service and MOT offer. We look forward to seeing you again.

Rated 5 out of 5 stars

Antonio was excellent he fitted my car…

Antonio was excellent he fitted my car in at short notice and kept me informed on how testing was going, when ready and what will be required going forward. HiQ looks after all of our cars.

October 10, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Michael, thank you for leaving a great review. It's great to know that we could accommodate you and keep you informed.

Rated 5 out of 5 stars

Lee is very helpful

Lee is very helpful ! Amazing service

October 10, 2025
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ana, thank you for leaving a great review regarding our service!

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