United Kingdom
Review of Greenhouse People
The buying experience at the Ditchling showsite was first class, David was helpful and knowledgeable without being too "salesy". Tony Birkbeck, who installed the greenhouse for us, was excellent - friendly, professional, and efficient. Very pleased with the greenhouse which I'm sure will prove a great asset. A good experience all round.
Review of White Stores - The Outdoor Living Store
We decided to buy our patio furniture from this company, even though they were more expensive than others, partly for the 10 year warranty they offered. However, the table top has started to disintegrate after just a few years so we claimed under warranty. Although White Stores promptly agreed the product was faulty and would be replaced, eight months later we are still waiting. Their customer services claim they cannot do anything until their manufacturer supplies it, and they don't even provide updates unless we chase them. Very poor.
Reply from White Stores - The Outdoor Living Store
Dear Rod,
Thank you for taking the time to leave your feedback. We're very sorry to hear about the delays you've experienced with the warranty replacement and understand how frustrating this must be.
We want to assure you that your concerns have been taken seriously, and we’ve reached out to you via email with an alternative solution to help bring this matter to a resolution as quickly as possible.
We truly value your patience and the trust you placed in us when choosing White Stores, and we’re committed to making this right.
Kind Regards,
Natalia @ White Stores
Review of Ibérica de Distribuciones online del Hogar, SLU
Ten days since ordering and it still hasn't been delivered!
Review of Yodel by InPost
Stayed in all day on the scheduled day but didn't arrive until following day. Customer service wasn't at all helpful.
Reply from Yodel by InPost
Hi Rod,
We’re sorry that you have had a poor experience with us. We have seen record breaking volumes over the past few weeks and we are sorry that we have not been able to deliver the high standards that we normally do.
Review of eGadgetsdeal
Abysmal, scammers who take your money but don't have the stock. Had to reclaim via my bank. DO NOT TRUST THEM!
Review of eGadgetsdeal
Ordered a £210 camera, they claimed that it had shipped and gave a Royal Mail tracking number but RM confirmed they had not received it. Multiple emails and texts totally ignored, I have now begun the process with my bank to recover the payment and will be advising Trading Standards about these scammers.
Reply from eGadgetsdeal
Dear Customer,
We sincerely apologise for the frustration and disappointment caused by your experience. We completely understand how important it is to receive timely updates and responses, and we are truly sorry that our communication did not meet your expectations.
Due to a high volume of customer enquiries, our support team responds in order of receipt. Unfortunately, sending multiple emails pushes the latest message to the top of the queue, which can unintentionally delay responses. We appreciate your patience and deeply regret any inconvenience this may have caused.
Regarding your order, we acknowledge that the tracking status created confusion, as Royal Mail tracking numbers are generated in advance before the package is physically handed over to the courier. We are continuously working to improve this process to provide clearer and more transparent updates.
We understand that you have initiated a refund request through your bank, and we fully respect your decision. Please rest assured that we are committed to resolving such issues fairly and responsibly.
We appreciate your feedback and will use it to improve our service. If there is anything further we can do to assist, please don’t hesitate to contact us.
Sincerely,
eGadgetsdeal
Review of Big Motoring World
Excellent setup, very efficient, only let down by the prolonged wait to complete the handover documentation
Reply from Big Motoring World
Hi Rod,
Thank you for your lovely review.
We are currently looking into ways to streamline our processes in order to decrease the amount of waiting times our customers experience at our sites. We appreciate your feedback about your visit.
I have passed on your feedback to the relevant Management departments.
Kindest regards,
Big Motoring World
Review of Big Motoring World
Reply from Big Motoring World
Hi Rod,
Thank you for your 5 Star Review!
Hope you enjoy your new purchase.
Kindest Regards,
Big Motoring World
Review of dxdelivery.com
The two delivery guys were excellent, very courteous and professional, and happy to do all they could to ensure our furniture was safely delivered to where we wanted it.
Reply from dxdelivery.com
Good Morning,
Thank you for your kind feedback, i am so pleased to hear that you had a great service with us.
Regards,
Chloe
Review of Hills Sound & Vision
Review of Bed Kingdom
Review of Premia Solutions
No fuss, very fast settlement. Wish all insurance companies behaved like this!
Review of Abbey Garden
Item was delivered within a few days of order but one part was missing and a couple of bolts that should have been attached to the machine were lying loose inside the box. Customer services ordered the missing bits within a day or so of being notified, still awaiting their arrival.
Review of Blinds 2go
Arrived within a week, good quality, easy to fit.
