JASPIE

Wasted over a week of my time waiting for an item ordered that was supposedly in stock had delivery for 2-5 working days. No way to communicate as answer machine on phone and calls and emails never get responded to. I have given up and will inititiate a chargeback through credit card. Why have the website etc etc if you dont want to do business you are just wasting everyones time. Dont believce for a minute that this company has any intention of doing any real business it must just be a front for money laundering or something!

My experience with viagogo selling two sets of tickets for Coldplay this year has been an absolute disaster. My account was compromised earlier this year and I reported it to viagogo immediately. they failed to do anything I then contacted my credit card company who after numerous attempts managed to reverse the charges for some baseball tickets purchased for a game in Washington DC and I live in Essex England and have never been to Washington DC. There was plenty of evidence that this was fraudulent but viagogo just does not want to know. After this I changed all my security and credit card and added two factor authentication but still my account has been compromised and then subsequently suspended without any warning or any explanation. I am now unable to complete the sales of two sets of tickets for an event I am no longer able to attend and viagogos response is that your account is suspended and you will need to open a new one, but those sales have now been voided. No escalation nobody to talk to no support no care no customer service for seller or buyer they just don’t care an appalling business model with appalling Customer Service and no recourse when things go wrong I really wish I’d never come across viagogo.

UK purchasers beware!! Price looked very good and after checking them out as based in Germany thought they were def not a scam. Indeed they are not a scam but not the most professional company. They included taxes and duties in the price in pounds and when shipped I received invoice in euros which was the first issue. They then provided one in pounds albeit in German after I complained. Shipment got held at customs and I had to pay taxes + fees to release all delaying delivery. Was told in advance of paying that they would reimburse me for the payment as I should not have to do this as already paid. However here is the kicker after I paid they then only refunded the tax they charged me initially and not what I paid out to parcel force which included fees etc. They then hide behind some small print despite offering to reimburse. So fact is they don’t really know how to transact through international customs in advance and despite including it in their prices expect you to then resolve and cough up any differences. Now having to get credit card company involved so this was far from a simple purchase and not one I will repeat. Not sure whether they are hoping customs doesn’t pick up so they can claim back tax locally or that they are just not able to run the business properly internationally either way it wasn’t the experience you want so be warned. Fine I’m sure if you live in Germany but elsewhere all a bit of a Gamble.

Uploaded my own edited photo for printing which happened to be my own photograph for use as a passport-size photo that would be used for something that to be fair is none of Max Spielmann's business paid 65p for the service and received a phone call some 10 mins later advising that because my photo was passport size they want to charge me £9.99 for it. It's the same print material regardless of image. Fools think they can try and secure more money because of what the photo is going to be used for. Told them to forget about it I will get printed by a professional company or a photo machine. Scammers!!!!!

Edit since reply, lol what a ridiculous response, I don’t have an issue with your prices if I actually wanted to use your passport photo service but I didn’t I just wanted a photo print service of my own edited 6x4 print that happened to have 4 passport size images on for my own purpose yet you want to control what I have printed. It’s not about price it’s about being forced to pay something just because of what my image is.

Having being an Ocado user for many many years now I think it’s time to move on. Ocado should watch out with a competitive market place that they reside in they should be much less complacent with their quality of service. I ordered a large shop in readiness of a family 25 wedding anniversary and arranged for a delivery for this on Thursday between 7-9pm, no show, no call and no communication. When we speak to them they give different stories as to what the problem is from the delivery driver stood at our door with no one answering being the first excuse until we pointed out that our doorbell camera picked up nothing to an admittance that the driver was late and decided to go home. Asked for a redeliver the next day between 6-9 which was earliest they could offer. Contacted in the morning to confirm all still good and received confirmation all would be well. 9pm arrived and no shopping again a call to their office reveals that they had no spare staff to do our delivery and it was low priority due to it being a redeliver (regardless that it was not our fault) no resolution no effort just computer says no response and best they can do is deliver at a time after our get together has finished. Palmed me off with an apology and a £40 voucher which to be honest I’m unlikely to use as I have lost so much faith now I think I’ll just turn to a competitor for our shopping in future to see how they hold out. Looking at some recent reviews now it would appear that Ocado is behind to lose a lot of its credibility in this sector and if it carries on like this will only survive in the history books. With Amazon stepping and others moving towards this sector at pace it may not be long before Ocado disappear. Wake up Ocado and try and understand how this level of service is just not tolerable. I’m now just back from Shopping and it’s past 11pm and still short of many of the items I needed. Turned a weekend of celebrating with my family in what should be an enjoyable occasion into a stressed last min shop without being able to fulfil our plans as envisioned. Thanks Ocado you’ve excelled at doing absolutely nothing positive over the last two days for me!

Purchased telematics insurance for sons vehicle and within 12 days they write to say cancelling. In 12 months with previous telematics insurance without any issues in driving. You can’t fart in the car without it reporting excessive acceleration or hard braking. 12 days does not give you a picture of someone’s driving. Marked for speeding due to fault in app and out of the blue told that insurance cancelled. Pleaded with them to be sensible and give him a chance but not interested. So had to cancel. Just bizzarre!

What a waste of time this organisation is. Part of tripadvisor the site which allows users to provide feedback on all sorts of things. I have decided to turn to trust pilot to review what terrible service i received from the fork. booked a restaurant on holiday that had an offer of 30% off if booked through the fork. We went for it and turned up at the restaurant and were advised we had a booking they didn't seem to know about the booking but said don't worry we have plenty of seats. Ordered and food was not the best for all of us and service was pretty dire. So I was pleased we were up for a 30% discount in all honesty. When i requested the bill no discount was present and they denied any offer or link with the forks offer. After a few emails and some further investigation on my side as the CS were not really getting it I found the link for the restaurant I booked was in their systems booking a completely different restaurant that was also providing the offer, not the one we wanted to book. After all my help and the loss of 30% discount that amount to about £20 cost to me I was offered 500 yums (worth about £5) for booking another restaurant. I have given up at this point and won't use them ever again particularly as when I pointed this out in an email they just went quiet.

Update since response: The problem was your end not my end. I am quite capable of booking the correct restaurant your system was unable to follow through with the process and was a fault in your systems. Having booked the correct restaurant I should not have to check the confirmation that you have indeed booked the correct restaurant that is a given surely. You admitted fault and offered me 500 yums as compensation which in the circumstances was pretty poor. That's why the review is 1 star accepting you have a problem is one thing but don't insult me with a silly offer of 500 yums.

Booked an Air Conditioner Diagnostic at their Bishops Stortford Garage as had gas put in a month earlier and now not working. Suspect their might be a leak especially if their is no gas in the system. On dropping off the vehicle told my wife that she would need to pay for a recharge and anti bacterial treatment for them to undertake the diagnostic. When I challenged this by phone was told they needed to put the gas in to be able to do the diagnostic. This is interesting as it contradicts everything on their website regarding the diagnostic and contradicts the law regarding air con gas recharges. Essentially if it is suspected that there is a leak (which based on the evidence I would expect this to be the case) it is unlawful to re-gas the system without establishing if there is a leak. I was told that I should take it to VW if I wanted to find the leak even suggesting to my wife that it would take weeks to diagnose and cost a couple of thousand and we should just keep re-gassing it regardless of the leak. The worst experience with a garage in some time. Honestly I think they see my wife come in and thought easy money and now cannot undo what they started so want me to just go elsewhere. Spoke to HQ they spoke to the garage and just agreed with their employee. So this seems to be a company wide practice maybe. Next stop will be to have a chat with the environment agency and see what they think of Halfords policy to release harmful gases into the environment without really any care at all. Wasted a good few hours of my day dealing with these ridiculous lot and has discouraged me from using them again for future issues.

Update regarding response: I contacted customer services who advised they would investigate and then contact me. Heard nothing since so thanks for the advice but there is no customer service in this regard.

Was going to write a review of crap experience but seeing as they are already full of dire reviews what’s the point as they ask you to leave reviews but are clearly not addressing anyones concerns so let’s just say it was useless and leave it at that!

This company excels at getting worse and worse and doesn't even need to try to disappoint its customers at every opportunity. Decided to take out a couple of motor policies for me and my wife. What a mistake a nightmare from day one with poor website and app messaging on my wife's account to the complete deactivation of my Vitality app which I can no longer use at all. Hours and hours on the phone being pushed around every different dept on numerous occasions till I gave up after a month of trying and cancelled my car insurance policy and will be cancelling my wives when renewal time comes. Won't be wasting my time with it again as just not worth the pain trying to get things sorted. App and part of website still not working correctly and not a soul in Vitality who seem to have any idea what to do and now when I call I am made promises of call backs and emails with managers contact details and they never materialise. Raised a complaint 4 weeks ago and yet to receive any feedback or update. At some point you have got to realise this is destroying your business. While the staff talk the talk they are either very good liars or their company systems or management are completely flawed beyond them being able to undertake the promises made. Edit since reply: Yes but still you do not communicate when promised and still i hear nothing and we are over a month in now but thanks for the defualt answer. Seeing it and doing something about it are very different things!

What a pile of crap. I’m all for introducing advertising within the content to drive revenue and understand commercial side of things but they have made the app so full of repetitive adverts I’d rather not watch the programme or source elsewhere than waste my life watching the same ads over and over again even when skipping the programs to find where I left off or fell asleep watching last mind numbing stretch of adverts. But hey if I pay a premium for the app I don’t need to watch them. Forcing my arm that hard is a sign of desperation and feels almost like extortion to the point I wouldn’t pay for the app out of principal. That’s coming from someone who already pays out around £90 a month for tv services. Good luck I won’t be using anymore!

Terrible pre Xmas online shopping experience that required me to go in store to resolve. Reached out following my previous review with an offer of assistance which resulted in just an apology and a refund (the absolute least I expected) not even any recognition that their systems and policies for when things go wrong are at fault. Just want to carry on as they are. No desire to retain a customer therefore I can confirm that one has been lost. Never again shall I purchase from them. Shame as was a company I trusted before this incident but not anymore and I am certain many other online retailers can offer me a better service.

Update since reply: I have no issue you wanting to investigate I have issue with the way you manage the issue. I.e. you deliver an order with items missing. You are unable to help in a telephone call with no offer of a replacement (despite the items availability) while it is investigated meaning a few days before Xmas I have to go to one of your stores to purchase again at my expense and time, to be practically accused of lying about it hence the need to investigate with the carrier even though I highlighted the package was not damaged, to send me a pdf form that needs to be completed, printed off scanned or photographed and then emailed back (I’m surprised you didn’t ask me to fax it) then to be told you sent me an old form and I had to do it all again. Form was to declare “legally” that I had not received a delivery and blaming the carrier even though we didn’t blame the carrier and neither should have you as you never shipped it. Whole experience is backwards compared with other companies and needs review. I should only need to contact you by phone or at most fill out an online form while you investigate and meanwhile provide me with the missing goods. Why I should spend my time after already having to drive to a store to re purchase to fill a form to justify you needing to refund me for something you never packed or delivered is beyond me. All for the sake of £9 of a £100+ order!

Only pack and deliver half of my order and then as good as accuse me of stealing. I contact them within minutes of receiving my delivery of which the packaging was completely intact to advise that it would appear they only pack 2 of 3 items ordered. Looking at the packaging there was no way 3 would have even fitted so was definitely not packed correctly. I am then told that it is my word against Hermes and I could have removed them rather than them. Despite me advising the packaging was intact they would rather accuse others than admit a failure on their part. Now they want to launch an investigation and I need to fill out paperwork etc. Oh come on are you for real! It’s £9 of a £100 order. Will be retuning to store to resolve or whole order will be returned and I will arrange a chargeback through my Credit Card buying my products elsewhere now and for the future. Definitely one of the worst online ordering experiences I have had for some time. No wonder Amazon are killing it if this is how others operate!

Please save yourself from the pain of spending 2 years trying to get basic things completed up to an acceptable standard some of which is related to building regulations. The incompetence is on another level they are even asking me to buy the correct materials for their customer service teams to fit to resolve the issue. I can't tell you how frustrating it is and how likely I am now going to have to pursue through the courts to get some form of resolution. Do yourselves a favour and just try and find a property from a better builder than Charles Church / Persimmon.

Update: They will pretend they care and ask you to provide further information via Trust Pilot so that they can try to assist. I think this is just a ploy to identify you so that they can provide an even lesser service as now they don't reply to emails at all!

Please save yourself from the pain of spending 2 years trying to get basic things completed up to an acceptable standard some of which is related to building regulations. The incompetence is on another level they are even asking me to buy the correct materials for their customer service teams to fit to resolve the issue. I can't tell you how frustrating it is and how likely I am now going to have to pursue through the courts to get some form of resolution. Do yourselves a favour and just try and find a property from a better builder than Charles Church / Persimmon.

Update: They will pretend they care and ask you to provide further information via Trust Pilot so that they can try to assist. I think this is just a ploy to identify you so that they can provide an even lesser service as now they don't reply to emails at all!

You sent me an email offering me a tarrif and a discount on my first bill. It was not possible to switch and i contacted you by chat and I was promised it would be looked at but 10 days later I hear nothing. Now when i try again still don't work and the tariff i was interested in has gone. Unimpressed and wasted a great deal of my time. If this is how you entice your customers back then good luck as its put me off.

60 plus calls unanswered in space of an hour no messaging no hold just dropped calls after 30 seconds. Probably best not to pretend you have a support line if there is no way to actually talk to anyone.

Additional Response since your feedback:

I wonder why there are no more calls logged. Perhaps that's because you do not answer them and they just ring out without no ability for leaving a message or speaking to anyone. Difficult to log a call if you don't answer it. If you had seen a missed call?? How about at least 60 of them. I could have shown you my call logs at the time and it was 60 plus!. Yes, I did finally get through to someone but that was by calling your head office at Persimmon Homes HQ and the engineer actually attended site before all the calls so has nothing to do with this complaint. The engineer came to replace the crappy router you initially installed and after he left it wasn't working and there was no way in hell of getting through to you. Just so that you are aware you should speak with your upper management a member of whom actually contacted me himself to go through the problem and apologised profoundly about the issues you seem to have. He was extremely apologetic and seemed genuinely concerned about the problems his customers are having. I'd suggest getting to the facts first, identifying the problem and resolving it for your customers rather than putting as much energy in trying to get reviews removed or even trying to make it look as though the reviews are dishonest or inaccurate. All it does is aggravate your customers further and is unlikely to make things better. Please if you are going to comment further either give me a call to discuss or speak with your management so you actually understand the problem you have!

A shocking first and last experience. Stick to taxis you have no idea what you are doing. Support is literally less than non existent it is actually so bad that when you complain you then want to complain about how they can’t manage any complaints. Never again, don’t bother drive to the restaurant yourself as that’s what I ended up doing anyway after waiting an hour to then have my order cancelled at the last min at 9:45pm. Biggest waste of time ever.

Never buy from this company. Their products are poor quality and when they fail they have no interest in resolving.

30 Years+ a customer and now looking at different options for me and my family. Held my sons money to ransom because he turned 16 and couldn't come into a branch to sign a document to prove who he was even though he only wanted to move it to another account in his name that already had proof of his identity. Why couldn't he come into a branch because he and his family were shielding due to coronavirus and after 3 months of being locked in to help protect their father Lloyds expected him to break our shielding to get access to his own money? I have since opened numerous accounts online and transferred money to and from said accounts without having to leave our home. Well done Lloyds you have lost four lifetime customers and probably more when I tell the rest of our family who are also Lloyds account holders.