30 Years+ a customer and now looking at different options for me and my family. Held my sons money to ransom because he turned 16 and couldn't come into a branch to sign a document to prove who he was even though he only wanted to move it to another account in his name that already had proof of his identity. Why couldn't he come into a branch because he and his family were shielding due to coronavirus and after 3 months of being locked in to help protect their father Lloyds expected him to break our shielding to get access to his own money? I have since opened numerous accounts online and transferred money to and from said accounts without having to leave our home. Well done Lloyds you have lost four lifetime customers and probably more when I tell the rest of our family who are also Lloyds account holders.