60 plus calls unanswered in space of an hour no messaging no hold just dropped calls after 30 seconds. Probably best not to pretend you have a support line if there is no way to actually talk to anyone.

Additional Response since your feedback:

I wonder why there are no more calls logged. Perhaps that's because you do not answer them and they just ring out without no ability for leaving a message or speaking to anyone. Difficult to log a call if you don't answer it. If you had seen a missed call?? How about at least 60 of them. I could have shown you my call logs at the time and it was 60 plus!. Yes, I did finally get through to someone but that was by calling your head office at Persimmon Homes HQ and the engineer actually attended site before all the calls so has nothing to do with this complaint. The engineer came to replace the crappy router you initially installed and after he left it wasn't working and there was no way in hell of getting through to you. Just so that you are aware you should speak with your upper management a member of whom actually contacted me himself to go through the problem and apologised profoundly about the issues you seem to have. He was extremely apologetic and seemed genuinely concerned about the problems his customers are having. I'd suggest getting to the facts first, identifying the problem and resolving it for your customers rather than putting as much energy in trying to get reviews removed or even trying to make it look as though the reviews are dishonest or inaccurate. All it does is aggravate your customers further and is unlikely to make things better. Please if you are going to comment further either give me a call to discuss or speak with your management so you actually understand the problem you have!