Lost baggage claim STILL not paid
My lost baggage claim has still not been closed out: 2024-20869-Morrison CRM:0001033422.
Firstly, I emailed all receipts for toiletries and clothing. They eventually replied saying they wouldn't pay the clothing however, I supposedly hadn't attached clothing receipts (I had). I emailed again with the clothing receipts, they eventually reply saying they will pay within 10 days. Low and behold, still no payment. This is nearly 2 MONTHS since I filed the claim. They have no complaints procedure or phone number. You can chat to "support" but they can't do anything for claims. HOW CONVENIENT. What kind of customer service is this...