Jacqui

The food at Iro is nice, although a bit pricey when compared with peers, but they have a nasty habit of only providing a single pair of chopsticks irrespective of the size of the order.

You can order for 4, 5, 6, 10 people. And they will only supply one pair of chopsticks.

If you order takeaway or delivery, you will only discover this once it's too late. It is not confined to a single establishment, it is company policy.

This is petty and stingy and speaks volumes of what they think about their clientele.

I sent a package tracked. A few days later the parcel hadn't arrived. Tracking online claimed that delivery had been attempted, which was completely false. It was a business address with staff present until 8pm that evening. There was never any attempt to deliver - then or later.

I contacted customer services, and after a 20 minute wait on the phone was advised that it wasn't delivered due to "unforeseen circumstances". The incident was to be reported to the Delivery Office Manager who was supposed to contact me. Naturally, after two weeks, this hasn't happened either.

Incidentally, despite calling shortly after 8am, I experienced what I consider a deliberately long wait before the call was answered. Presumably this is to deter people who have busy lives (or a job...)

On a follow up call, my wait time was 30 minutes. I was then given reassurances that they would contact the delivery office directly by phone to demand delivery. It is now almost a month since sending the tracked item.

What is the point in tracking post if there is no accountability? I have asked for the item to be returned to me, and they haven't done that either.

They are not only hopeless, they are liars.

It's a pity that the rating system doesn't allow zero stars, as the feedback from customers is consistently appalling for Royal Mail, and this would be a more fitting rating than a single star.

The product is okay, but there is zero in the way of customer support. NOTHING. Other than AI or "self help" links. And these are not always relevant.

I have received an auto renew notification, which I wanted to cancel. There are no options in the subscriptions section, and the advice given by AI is simply wrong. The steps is recommends are not available. Neither is anyone to speak to.

Infuriating. These technology businesses fail to appreciate the value of PEOPLE. I have wasted so much time trying to sort this out and made no progress. I'm sure that a brief phone call with someone could have sorted it out.

Stop being greedy and actually offer some service.

I have been a member of Beauty Pie for several years, and I like the concept and most products. What I really resent is the onslaught of hyperbolic emails which arrive on an almost daily basis. I could of course unsubscribe, but I like to have a LITTLE news. There is no option to scale it down. An appreciation of "less is more" would go a long way, because at present, I simply reach for the "delete" button and don't read anything they send out.

Also, the descriptions are so over the top as to be a little ridiculous. If you bought everything they claim you can't live without, you'd spend your entire life applying their products.

If the marketing was less aggressive, I would leave a stronger rating, but it so undermines the overall experience that it needs to be reflected in the review.

I had a tracked parcel arriving from abroad. When I took delivery, I was presented with two parcels, neither of which were for me. I had to send the driver back to locate my parcel. Hopeless.

I bought two expensive items and had a problem with one of them. I tried phoning customer service twice, but was on hold for more than 20 minutes so eventually hung up. I sent two emails with my queries. After two weeks, neither has a response.

If you have a problem Oka is hopeless and customer service is non existent. Given that the products are expensive, this is not acceptable.

Strangely enough, I contacted a local store and the staff were really helpful. A completely different experience.

The Sweaty Betty products are generally of a high quality. Unfortunately, the after sales service and tech experience is not.

I have repeatedly had problems with online ordering. After placing (in stock) items in the basket and deferring to Paypal to pay, items then disappear from the order so the sales confirmation is incomplete and doesn't represent what I originally ordered. Tech glitches are not uncommon and there is no customer support via phone. None.

A business positioning itself in the premium space should have premium after sales care. All touch points should be consistent- and they're not.

After sending an email three days ago, I am still waiting for a response.

This order took almost two weeks to arrive... Most consumers place orders online because of convenience and/or price.

Only AFTER I placed the order did it come to my attention that the expected dispatch date was 10 days after ordering. They presumably don't hold the item in stock, and only order it after they have received a request for the item.

So it was neither speedy nor cheap.

I ordered a book online which was listed as "new". When it arrived, it was obviously damaged. The front cover, the back cover and the pages in between.

I sent it back to Greatbookprices for a refund on 20th November via Special Delivery. They received the book the following day. It is now three weeks later and despite repeated requests and complaints, I am yet to receive my refund.

They are charlatans.

I ordered a book online which was listed as "new". When it arrived, it was obviously damaged. The front cover, the back cover and the pages in between.

I sent it back to the supplier for a refund (Greatbookprices- avoid at all costs) on 20th November via Special Delivery. The book was received the following day. It is now three weeks later and despite repeated requests and complaints, I am yet to receive my refund.

AbeBooks have taken zero responsibility as the intermediary in resolving the situation. Avoid.

I love this place. They have enormous depth of stock by style and colour, of all bra sizes, and the staff are knowledgable and friendly.

I generally find purchasing bras in the UK a chore and dispiriting. If I manage to find a model which fits well, it is invariably out of stock.

The experiences I have had with Twilfit by CHANGE have always been outstanding.

We bought a bed five years ago- although our son has been a university for almost 3 of those years. It has been well looked after with less than usual use for the period under review.

It has a centre spine which supports the wooden slats below the mattress, and the spine is connected to the wooden headboard by a bracket. Which completely sheared off. So there is no support for the slats- nor the mattress.

Just registering the problem was an issue. We had purchased the bed in-store, but the "customer service", which they make impossible to speak with directly, only deals with online purchases. There are two purchase systems- one for in-store purchases and the other for online purchases. Madly, they aren't integrated. I originally had to contact with someone in the Philippines who couldn't help as he had no access to the in-store system- and then someone in the UK, who also couldn't help. She had to raise a case manually and I had to wait for someone to contact me. Inefficient and tedious. Awful customer experience.

It becomes tiresome when retailers complain that the High Street is dying and is unsupported by consumers. If you fail to supply personal service, how are you differentiating the experience from an online one? You're not. This was no better than trying to resolve a problem with an online supplier. Actually it was worse.

For the record, THIS IS THE SECOND PIECE OF JOHN LEWIS FURNITURE WHICH HAS FAILED IN THE PAST 12 MONTHS. Despite being well looked after and having had limited use.

When we were finally contacted, the response from John Lewis was that any failings would emerge during the 12 month warranty.

A visit to a local antique store is a reminder of when furniture was manufactured to genuinely stand the test of time. The lack of accountability was disappointing. But lesson learned. Last furniture purchase from JL.

I placed an online order for 3 items and paid for express delivery as the items were intended as a gift required imminently.

Following the order, I had WhatsApp exchange with customer services to request two F&M bags to accompany the gifts for presentation. Apparently despite spending £60 on two tins of tea and a box of chocolates, the dispatching warehouse doesn't stock bags or do gift wrapping. Given that the principle premise of the store is essentially for gift-giving, this seems indefensible.

Tracking information revealed that one of the items was missing from the order- the item I particularly needed and necessitated the express delivery.

When I contacted customer services to enquire, it was apparently out of stock, but nonetheless I had been charged for it. I had to call to confirm the stock status, and to arrange a refund. They also quibbled about refunding the express delivery charge. I was on the phone for 25 mins and he still hadn't completed the refund. He agreed to complete the refund after I had hung up, and would send a confirmation email to accompany the refund.

Unsurprisingly, I didn't receive the email, nor the refund. 😡 Operationally, they are hopeless.

F&M products are overpriced but beautifully presented. Don't be fooled by the pretty packaging. It's form over substance.

On the surface, this is a stylish hotel in a great location, but operationally it is a total shambles.

On the upside, the rooms are a comfortable size and nicely furnished. The central location allows you to walk easily to most places.

But. The management is hopeless. The reception area was often unmanned- for a hotel with this many guests, this is unacceptable. We phoned to ask for directions to the car park- but the call was never answered.

We were pressured into committing to booking a table for breakfast so that they could manage numbers. We passed by reception to book- no one was there. We tried phoning from the room. But the phone didn't work.

I had to call from my mobile to connect with someone... we were asked to come to breakfast earlier than intended, only to find that the dining room was completely empty at our preferred time.

Breakfast was ordinary with many basic items not available (honey or any other condiments, bakery items, fruit etc). Their response to running out of food was to come to breakfast earlier!

When we checked out, I wasn't presented with a bill to review, but was advised that they would email it to me. Which they didn't. I asked for a hard copy when we returned later to the hotel to collect our luggage. I discovered that we had been charged for two breakfasts which had been prepaid.

There was never anyone with any authority visible. I have no confidence that in the event of a crisis that they could cope. The staff are young, not particularly well informed and seem to just chase their tails.

The hotel is a case of form over substance. Looks good, but if you scratch below the surface, they fail to deliver. Two and a half stars would have been a fair assessment.

Just had a miserable experience at the Oxford Street store. The state of the floor gave the appearance of a "pile 'em high, sell 'em cheap" store. Nothing was presented with any flair- it was a shambles. Several escalators weren't working.

I wanted to try some shoes. I had to join a long queue just to leave my name for later service. After a 20 minute wait I was advised that they weren't in stock...

Trying to find staff on the floor was impossible. I finally found one person and asked for directions to the restrooms. She couldn't be bothered to lift her eyes from the computer screen to even look at me when answering.

Had to join another queue as there are only 4 toilets in the ladies' bathroom.

Retailers keep complaining that the High Street is dying, and yet present this type of experience to consumers. Perhaps Sharon White should concentrate more on the quality of the retail experience and delivery than the property sector if there is any hope of this (once amazing) store surviving.

Avoid at all costs. There is little in common between the images they post online and the items actually delivered. I returned the item, had a receipt to confirm postage, and naturally never received a refund.

Total scammers.

Very speedy dispatch. My main complaint is the overwhelming volume of promotional emails following the purchase.

I made the mistake of subscribing to their newsletter, and had to unsubscribe after a few days because of message overload. They need to be more respectful and sensible about the volume of messages.

We booked premium economy return flights to Australia from Heathrow. We had to pay in full at the time of booking- which was months before departing.

The day before leaving we were advised that we had been downgraded in the leg from Singapore to Brisbane- because the aircraft didn't have a premium economy cabin.

They could have chosen instead to upgrade us given that it was their fault, but they chose instead to diminish the experience and downgrade us... Despite having paid an increased fare.

We have now had to wait 3 months for the differential repayment from Singapore Airlines. In reality, they have had this overpayment for the better part of a year and sold a ticket which they had no intention of fulfilling. They never fly Singapore to Brisbane with premium economy- so why are they charging the inflated fare?

When will the airline industry be subjected to genuine regulation with teeth? Until they are, they will continue to treat consumers with contempt.

The mismatch between consumers being forced to pay in full months before the service is delivered, compares badly with a 3 month delay in the refund for an unjustifiable and unacceptable overcharging.

We don't pay for a meal in advance of dining in a restaurant...

And there is little or no support for consumers when things go wrong. Sadly, our experience with international airlines is that they're all as dismissive of accountability as each other. Unless you are flying business or first you don't count. Shameful.

We booked a car with Bargain Car Rentals Brisbane Airport via a third party, (Indigo) and despite being inveterate travellers, it was the worst experience car rental experience we have had.

The car was not road worthy, the staff were dishonest and incompetent. The depot is offsite and has to be accessed via a shuttle bus. The driver was rude and initially refused to allow us to board- because he got our name wrong...

Upon arriving, it became clear that we needed to upgrade to a larger vehicle to accommodate our luggage. Despite their slogan of "new cars bargain prices", the vehicle had over 131k kms on the clock and was ready to be scrapped...

Soon after leaving the airport and driving on the motorway (which was shortly before closing time), a loud noise and vibration became evident from the rear driver's side wheel. I asked to swap the vehicle for a comparable one from the nearby depot, and they refused. They insisted that the only way to get a replacement car was to drive back to Brisbane Airport (which was almost 2 hours drive away). I refused.

Customer services then advised that I contact roadside assistance and wait for a checkup. Not how I expect to be spending precious time on vacation after not seeing my family for four years.

The mechanic confirmed that mal-alignment of the wheels had caused abnormal wear and tear and scalloping of the tyre which was causing the noise and vibration.

I was then asked to replace the tyre and they would reimburse me the cost. Another couple of hours of my holiday time spent maintaining their vehicle.

The gearbox jammed, the driver's electric window was faulty and the handbrake didn't work. They asked me to meet with roadside assistance again. IT IS NOT MY JOB TO MAINTAIN THEIR CARS.

The vehicle wasn't safe. They wouldn't swap it nor give us any form of reimbursement for considerable time wasted on phone calls, writing emails, and sorting out the vehicle.

The final indignity was the return process. We had been pre-advised that the the last shuttle bus back to the airport was at 8.30pm. So we arrived at 8pm to drop off the car. I asked to speak with a manager to discuss the issues we had experienced. No-one was on duty. I asked for their email address so I could contact them. The representative claimed she didn't know her manager's email address!! Seriously??? I asked her to send an email with my complaint- which she did. To an email address she allegedly didn't know.

We waited and waited for the bus which after 40 minutes didn't arrive. They then informed us that we would have to make our own way to the airport at our own cost. Which I refused. We wouldn't leave the building. The bus finally and begrudgingly arrived and took us to the airport- with the same rude driver as before.

DO YOURSELF A FAVOUR AND AVOID AT ALL COSTS. THEY ARE DISHONEST, DISREPUTABLE COWBOYS.

The process is very automated with little or no personal contact. It's very difficult to speak with anyone regarding queries- and deliberately so. The company positively avoids any phone contact.

Despite finally getting hold of someone to discuss a quote, I was advised that I had to send an email. It is the least client-centric business I have encountered in a long time.

The actual on-site work place assessment was good. But the rest of the process is infuriating and time inefficient. We are forced to write emails rather than picking up the phone to resolve something quickly.