DH

David Hughes

United Kingdom

Reviews

Review of Safe

Review of SPORTSBIKESHOP

Review of Autoglass®

Review of DPD UK

Review of GO Outdoors

Rated 5 out of 5 stars

Online order

Online order, 5m bell tent carpet, heavy item took over a week to arrive but that’s fine. Great prices with the discount, thanks.

August 7, 2022

Reply from GO Outdoors

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Review of GO Outdoors

Rated 5 out of 5 stars

Shout out to staff

Shout out to Jake, Seren and the short fella (sorry can’t remember your name). Friendly and helpful staff, great prices, love to Go Outdoors 🤭

July 27, 2022
Unprompted review

Reply from GO Outdoors

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Review of FFX

Rated 5 out of 5 stars

Always a good experience for me

Always a good experience for me, very happy with the next day delivery. Thanks

July 21, 2022

Reply from FFX

Good afternoon,

Thank you for your review.

We are pleased to hear that you are happy with the service you receive.

Kind regards

Chantel-FFX

Review of Heinnie Haynes

Rated 5 out of 5 stars

Great products online

Great products online, bagged a great deal on Helicon trousers. Super fast and free delivery. Thanks

July 11, 2022

Reply from Heinnie Haynes

Many thanks for your order and review

Review of Washington Vapes

Review of Animed

Rated 3 out of 5 stars

The online order progressed fine and my…

The online order progressed fine and my prescription upload was accepted. Items were in stock and I paid for next day delivery, however the next day I was asked to send the prescription to them by post, which I did, first class signed for with Royal Mail. Unfortunately it took over a week before they sent me the heart tablets for my dog leaving me without tablets for 3 days. I had to take a trip to my vets surgery and was issued with an emergency prescription to ensure my dog had her medication for a failing heart. Also I requested that the prescription be returned to me after dispensing as it can be used twice, but alas this has not been forthcoming as of today!
Communication is impossible as their phone line will not take calls and their response to my email was a computer generated reply saying it can take up to 5 days to respond! C’mon guys, life has mostly gone back to normal after covid you really should be looking after your customers better than this. I am very disappointed in your service provision but have still given you the benefit of the doubt and 3 stars. Please feel free to contact me and discuss, and please explain why you have ignored my request to return my prescription that cost me an additional £35.00 😢

June 17, 2022

Review of APC Overnight

Rated 5 out of 5 stars

Great delivery

Great delivery, on time, polite, professional. Thanks

February 20, 2022
Unprompted review

Reply from APC Overnight

Hello David ,
This is great to hear!! Thank you for your positive feedback.
Chloe
Customer.relations@apc-overnight.com

Review of ToolsToday.co.uk

Review of Vapin Loud

Review of Fastfix Bristol Limited

Review of Howe Tools Ltd

Review of Fastfix Bristol Limited

Review of SPORTSBIKESHOP

Review of Bell Tent Boutique

Rated 1 out of 5 stars

5M 360 gsm Fireproof Pro Bell Tent with Stove Hole.

Delivery!! 10 days after receiving the initial “we’ve shipped it with FedEx/TNT” notification and this was the second tent dispatched as the first one was damaged beyond repair and was not accepted. Additionally we had difficulty speaking to bell tent boutique on their contact number as no one was answering, there was just an automated message saying the mail box was full!
The couriers were hopeless to say the least, not turning up on two delivery dates and insisted they did, but no card was left or an image on my Ring doorbell of their attempts to do so. Wasted 2 days off work staying home for nothing and having to cancel our planned camping trip with friends because of it!
Tent boutique, you might reconsider your relationship with FedEx/TNT as customer experience and satisfaction isn’t just taking payment, dispatching and forgetting, we haven’t even received a phone call to apologise for the distress and inconvenience, So very disappointing especially after spending around £600; not an inconsiderable sum of money guys.
I will update this review, the bell tent and any response from the company once we have had an opportunity to set it up and camp in it. Thanks 🙏🏻

August 22, 2021

Reply from Bell Tent Boutique

Hi David, Apologies the delivery has been so frustrating and thank you for the honest and kindly written feedback. Whilst hearing great news is always lovely it's important to hear when things have not gone to plan. With the size and weight of the delivery we're very limited by the couriers who will handle the goods unfortunately. Fedex/TNT are one of a small minority of couriers who will deliver this weight. Whilst I understand it won't feel like this, we pay a premium for Fedex next day service over some of the other economy courier services. I'm sorry this has impacted negatively on your experience with us so far. I know we dispatched the initial tent the day it came into stock and the replacement the same day that the damaged tent arrived back to us, but 10 days is far beyond what we normally expect for delivery time. Apologies this caused you to miss a trip away. I do understand we where hard to reach during this period. It's been a harder season than most this year with constant delays of shipments coming to us. At the time we dispatched your tent we had over 800 pre orders to ship and worked hard to ensure all tents where sent as soon as we could to meet our given pre order delivery date. We managed to get all tents out in time, but this did mean phone calls where missed which I appreciate was frustrating for customers. I understand how this can look like we just just taking payment, dispatched and forgot. In reality just the volume of shipping in a short period meant we just couldn't individually monitor each delivery. I know as soon as it came to our knowledge it was damaged a replacement was organised, I can see communication with Fedex from the team, but i'm not sure as i write this today if the team had spoken with yourself during this period. I'm sure you will have some fantastic times with your tent and we appreciate you giving us your trust to 'pre order' and waiting for your tent to arrive, so we're disappointed that from a promising start, getting the tent out initially on time, the courier managed to snatch defeat from the hands of victory in this case. We hope once you have had time to enjoy the tent you can hopefully review this as a stand alone part separate to the poor courier delivery at the beginning. Thank you Jo, Team BTB

Review of ITS

Rated 5 out of 5 stars

Happy customer

Great online store, stacks of choice at reasonable prices, next day delivery too. What’s not to like.

June 24, 2021

Reply from ITS

Good evening David, Thank you for your review. We pride ourselves in having a wide choice and at competitive prices. Glad to hear that you received your order the very next day. Jason

Review of Military 1st

Rated 5 out of 5 stars

Really great site

Really great site with oodles of choice for outdoor and military gear. Really liked the free returns if your purchase doesn’t suit or fit, easy to use process. Thanks

June 23, 2021