Mary Lockyer

it is easy to do the re ordering, saves time trying to fill in a prescription request via the GP website, I am kept informed of the progress and expected delivery

Reliable service, regular updates on the progress of the order, item safely packaged

Knowledgeable staff who wanted to help, explained the process clearly

Arrived at the expected time, parcel was handed over, all in great condition

Got exactly what I ordered timely delivery and reliable service

Easy to order, the GP then approves the order and delivery comes when it is needed. very happy with this service

Have to make metallic look wheels for a cake looking like a Caravan for a wedding, able to source the items needed

Delivered promptly, correct order arrived in good time

I had a phone call on Friday admitting that I should have been REFUNDED for the part that did not work, and that they had sent the wrong e mail as I was not using a guarantee issued by them, they sent e mails promising to refund everything except the first call out fee, they have not kept their promise I checked with my bank at 11am this morning, not a penny has been refunded. Their link to reimburse the court fee would not work as they have miss spelt my surname with a lower case letter. No phone call that was promised, not surprised. This is a complete litany of incompetence, they even sent an e mail claiming the part was obsolete. Proof there was nothing wrong with the wiring, a replacement oven by NEFF was ordered and fitted and worked straight away. A company that makes so many errors and fails to keep promises. Disgusted.

I have just got my credit card bill, instead of buying just flights costing £297 I have had a charge of £657.68 made, there was no notification of any additional costs and I do not want any other services from this company. I got a rebate of £95.74 so am still £561.94 out of pocket. I have e mailed them making it clear I do not want products or services from them.

I paid £297 for two British Airways flights with Opodo but after a bad experience in 2023 with BA when they cancelled the flights and rescheduled them for 8 hours later changed my mine. Opodo have only refunded £95. The flights are for October 2024, so it's not likely these will not be re sold. Very unhappy will never use this company again this was a return trip for 2 people.

The agent was diligent in getting the correct answers, having worked in Insurance I knew how vital it was to fully disclose everything, and my Medical conditions were complex, I feel assured that the cover selected is correct for my needs, getting covered from when you book is important,

Arrived at just the right time, set up went smoothly, they cleared away the packaging too. Admittedly it was very easy as this replaced the same make and model NEFF oven, also have peace of mine with the extended warranty. very happy to know Christmas dinner will be easy with this new oven.

I was sent an engineer to diagnose and fix my fault in late October, who promised to return if the fault recurred, all he did was reset my oven, there was a fault with the control board, I went away for a weeks holiday and it happened again, another engineer called and correctly identified it was the control board, a new part was ordered costing me a further £460, I had been charged over £200 in call out fees. the new part was fitted yesterday, and it's faulty, my oven does not work at all, it's a NEFF, for that amount of money I could buy a brand new oven. It's sold as a double built in oven, by they are in fact two separate units. I am livid. I still do not have a working oven and Christmas is coming. I have taken a photo this morning of the fault message E0511 which has a red triangle above and a circle with a vertical line in. I have switched it off, then re programmed it twice, and it just keeps happening. The engineer says they will not come out again to fix it.

It was easy to use the booking system, I am getting the contact expected and hope the job will be completed tomorrow

Knew when parcel was coming, arriving on time and in good condition

Very thorough questioning on medical conditions, very patient agent so I was confident the Policy will meet my needs. Having worked in financial services understood that full disclosure was vital

Really helpful builder, needed a bin store as these always fall over in high winds, even the leftover bits of wood were chopped for me to use as kindling. Will he happy to use him again

It was easy to discuss the change in my circumstances, renewing was easy, and my Policy documents are clear. The staff were clear in their communications, as someone who used to work in Mortgages and Protection, I appreciate good service and someone to speak to.

I engaged the services of a young Carpenter, her worked neatly and was very satisfied with the quality of the job, would certainly use him again