Mr G Humphreys

Absolute scam. The images on the website do not reflect what you get. The material is a cheap polyester with a poor quality faded print on it.

Despite the 'Easy Returns' and '30 day money back guarantee' they tried to only offer a 20% refund and make me pay for the return postage.

I am so pleased my bank settled the dispute in my favour and forced the money back from them.

Delivery team claimed they couldn't turn off the water. There was no issue with the stop tap.

They've consequently not taken the old washing machine or even unwrapped the new one.

Still been charged for everything.

Not happy.

For years I've been a loyal customer with them, then suddenly about 16 months ago it was claimed the subscription payment system was down and was being fixed.

For every month since then I was sent a manual payment link but now they've decided to stop that too effectively terminating my contract.

I'm furious as clearly people are buying the other subscriptions through the app and they have been lying to me. I do not understand why. Now im blocked from having a subscription with them. Absolutely awful customer service.

From poor tracking information which is inconsistent, rarely accurate and often incomplete. To a non-existent customer service completely controlled by a bot service. I strongly urge anyone to use an alternative service. The moment things go wrong there is just no reliable way to sort things out and things do frequently go wrong.

Deliveries don't happen on the days they're supposed to. Then happen on the days they're not supposed to. Never received and notification for a time window on the browser tracking service and never have we received items on the next day as promised.

When delivered we just get a picture of a random neighbours bottom half of a door, with no number or name, leaving us guessing which neighbour it could be and knocking multiple addresses to find our.

Overall, poor service all round and until MyHermes steps up their game, I will not be recommending their services.

Improve all of these things and then they would at least match up to their competitors.

Money has such great potential but it fails to even keep up with other similar services. Common things such as biometric security. Or round ups which are not taken instantly like others. The direct debit dates are confusing. On the app you'll be told it'll be taken Wednesday but then it is actually taken Monday. No one else I've come across is as confusing. I therefore now only use moneybox for my smaller pension observations.

I was charged twice for the same wash. Have been emailing in circles for 3 weeks now with customer services, getting nowhere. I have provided them with both recipients and no have no choice but to raise a dispute with my card issuer. Very disappointed with their customer services. Awful.

Was not offered much for my phone. But payment was received promptly after a personal hiccup of providing the wrong PayPal address.

Was offered £10 for an experienced Z3 with a cracked screen. I know it would have cost about £60 for a new screen repair and could be resold for over £100. They made a lot of money from this transaction really.

Two bad experiences.

Firstly they never ever answer the phone. Have tried both of their numbers for over an hour on two separate occasions and nope. No answer.

Secondly you can not track your repair progress if you check out as a guest and through PayPal so despite sending my phone 7 days ago I have no idea what is going on, if it's on its way back, if there's been complications etc? Who knows?

Lastly on my 1st repair they used an excessive amount of glue to replace a screen and it was seeping this also led to the screen cracking due to the extra pressure.

Have sent it back for 2nd repair... But no email for order confirmation apart from payment with PayPal.

I can only suggest you avoid this repair site and go elsewhere.

I placed an order on the 3rd for a XZ Premium which was in stock and requested next day delivery. It is now 7th and despite being provided a tracking number, it is in fact invalid. The item has not been dispatched and I am not being allowed a refund. I emailed and contacted using the online form, but it was not until I got PayPal involved that I finally got a response.

I hope that by leaving this comment you will act quicker to refund my order in full.

Friendly personal but product knowledge was lacking, especially when I knew more about it than the people I spoke with. After 3 days of phone calls the price went up from £8 to £10 then to £25. Very irritating. Suggest the management put some training into the products their teams are selling so time isn't wasted for both the companys and me own.