Still many lessons to learn from competitors.
Money has such great potential but it fails to even keep up with other similar services. Common things such as biometric security. Or round ups which are not taken instantly like others. The direct debit dates are confusing. On the app you'll be told it'll be taken Wednesday but then it is actually taken Monday. No one else I've come across is as confusing. I therefore now only use moneybox for my smaller pension observations.
Reply from Moneybox
Hi there - We're sorry to read your review.
We do offer FaceID, TouchID, pin, and passwords in order to access your account, so long as your device supports this. If you need any help getting this set up, please contact our team in-app (Settings > Help > Contact Us) and we can lend a hand. If there's anything more advanced you'd like to see, please also let us know and we can keep this in mind.
Apologies that the service is slower than you’d like! We take all payments via a direct debit - doing so means we need to give 3 days notice before taking funds from your bank account, which is the reason for the delay between the Wednesday collection and the money leaving your bank account on Monday. Speeding up this process is something we’re definitely looking to explore in the future and we will let all users know should anything change here.