Never a 5 star hotel in Belek 3/4 at best
LIMARAK ACADEIA SPORT HOTEL
Ok where do I start booked a golf holiday 9 months before myself and 11 friends for a weeks golfing holiday and 6 days before we where due to fly to Antalya I get an email urgent attached to it from on the beach with 3 options 1 get a full refund holiday only or 2&3 like for like hotel the 2 options for hotels which I’ve been before where definitely not like for like but had no choice but to accept 1 as I had already paid over £800 for golf and another £80 for the golf clubs.
6 off us left from Edinburgh and 6 from Birmingham my group arrived first and when we arrived late at night we checked in I booked 3 double rooms we where given out card for the room and it was 2 single beds put together but no problem we pulled them appart then couldn’t open the drawers told my room mate not to unpack as we would be moving rooms as these rooms where not what I paid for Tbf went to reception next day and they moved the 6 off us to another building at the other side of the complex which where much bigger great rooms until just after 7am every morning when the builders started working next door anyway that was acceptable work has to be done.
This hotel is supposed to be ultra all inclusive well trust me it’s not as I previously said there where 12 off us and I only drink 0/0 alcohol beer and I was the only 1 paying for drink I’ve never heard of this in Belek before unless your outside the hotels and the last day they never had any in the hotel 😂 couldn’t write it up.
The hotel and staff where excellent couldn’t fault any off them food was well below average for a hotel in Belek but again there was always something you could eat.
This hotel is busy with dogs as it’s a hotel that allows pets plenty cats roaming about aswell so if any allergies don’t go here.again I’ve been to most off the hotels in that strip in Belek and rearly do you find a bad 1 but if I was to choose again between the offers I would have choose the other 1 ON THE BEACH are only a third party prices are good flights even better than jet 2 not silly a clock in the morning arriving back home but really need to get the stars right for the hotels listen if the weathers what your looking for this hotel won’t spoil that for you but I was disappointed that only got 6 days notice and even more disappointed when I sent an email regarding the payments for 0/0 drink and it took over 2 weeks to respond just shows you what they think 6 days before we go bang take it or leave it and 2 weeks to respond to a complaint work that out
I’m on holiday 24hr line it took 2 weeks to get a reply as I said 6 days notice you think I’m going to look for numbers when I’m looking forward to my holiday this is what I expected with the reply you should have done this you should have done that before you got back there’s thousands of things I should have done in my life time but unfortunately I didn’t have time to run about looking for numbers to complain that’s what your webpage is for and what chance does anyone have if it takes 2 weeks to get a reply all is was looking forward was a holiday with the lads play golf enjoy the hotel which we have done for 15 and so years it’s always someone else’s fault never the travel agent take take take as long as your paid that’s all that matters don’t like getting criticised for not doing what it says on the tin the hotel you sent me 2 was cheaper than the 1 I booked I should have asked for a full refund I also had 2 name changes which cost another £200 ONTHEBEACH will never give refunds for there mistakes which makes people aware the next time they book a holiday
Reply from On the Beach