BD

B Deehan

United Kingdom

Reviews

Review of TUI


Rated 3 out of 5 stars

Sorrento worth the visit but won’t be back

Likes: East Midlands Airport. Views of Bay of Naples. Hotel Bristol Sorrento staff, food,cleanliness, common areas. Pompei and Herculaneum.

Dislikes: 3 of the 5 coaches from TUI were unsafe to travel in. Positano and Capri visits were like going through the crowds at a football match. Italian food and drink prices are very expensive. Scooter drivers were all madly driven. Naples Airport is one of the worst I have been through.Hotel Bristol Sorrento rooms are adjacent to a very noisy main road. Room instant coffee can only be replenished if you go to reception and buy more.Room cold at night and only Hotel can control temperature. Pool area on roof only accessible by 2 flights of steps.

October 4, 2025
Unprompted review

Reply from TUI

Hello there,

Thank you so much for taking the time to share your feedback of your holiday with us most recently.

We are so pleased to hear that you enjoyed many aspects of your holiday with us, and enjoyed your time in Naples. 💙

We are however sorry to learn that there were aspects of your trip that didnt quite meet your expectations.

We completely understand your concerns regarding the condition of some coaches, the crowded excursions, and the challenges you faced at the hotel and airport.

Your feedback is incredibly valuable, and we’ll be sure to share your comments with relevant teams for review.

We really appreciate you taking the time to let us know what went well and what could be improved — it helps us make future experiences even better for all our guests.

Kind Regards and many thanks,
Lucy
Customer Support Team

TUI GROUP
TUI UK & Ireland.

Review of Homeprotect


Rated 4 out of 5 stars

Best value Policy

Best value Policy. The only criticism is that you have to accept all their terms and conditions including credit card auto renewal in 12 months time.

September 20, 2025
Unprompted review

Reply from Homeprotect

Thanks for the great feedback, Mr Deehan! We're glad you found the policy good value. We hear you on the auto-renewal. It's there to keep your cover going without a hitch, but you're always free to change it anytime via your account or by getting in touch with us. The Homeprotect Team.

Review of Travel FX

Review of Motorway

Review of esure


Rated 3 out of 5 stars

Extortionate £54 ‘admin’ fee for cancelling car policy

Mobile app is great for amendments to an existing car policy. But cancel the policy because we are retiring and wham a £54 admin charge! Not really admin of coarse when no human involvement just profiteering. Goodwill damaged and won’t be buying any type of insurance from them in future.

September 2, 2025
Unprompted review

Reply from esure

Thank you for the feedback. I am sorry you have been left feeling this way about Esure. The £54 admin charge is the cancellation fee when a customer cancels mid-term. If you would like to discuss this further please do not hesitate to contact us via our live chat option or give us a call.

Review of Mobiles


Rated 5 out of 5 stars

Your sales executive Oscar was…

Your sales executive Oscar was excellent.

July 24, 2025
Unprompted review

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Review of Transtools Online


Rated 1 out of 5 stars

Good prices and prompt despatch but…

Good prices and prompt despatch but customer service to locate missing delivery they weren’t interested. They used Hermes, no tracking, no delivery day, up to 10pm deliveries and missing parcels without POD but still claim delivered! Won’t buy from them again.order no 205-8577312-7380335 via Amazon and a fruitless Amazon chat with supplier which you should have on record.Transtools on Amazon has the same address as Transtools online.

May 16, 2025
Unprompted review

Reply from Transtools Online

Hello
Orders fulfilled thorough Amazon are in no way associated with Transtools.co.uk
Your order seems to quote an amazon order number which is completely separate from our website so we politely request this review is removed.

Transtools

Review of Protec Direct (UK)


Rated 2 out of 5 stars

Delivery went missing

Delivery went missing but I had to chase it up. They used a carrier that doesn’t give tracking details so you don’t know when it will arrive.
Contacted Protec after 10 days, told them when I wouldn’t be able to receive delivery but they dispatched anyway without informing me until I chased up again. Badly organised business.

May 16, 2025
Unprompted review

Reply from Protec Direct (UK)

Good Morning,

Thank you for your review.

Firstly we would like to sincerely apologies for the delays and inconveniences caused due to the delays with your order.

We can see we do have tracking for your original order which was dispatched via FedEx on a next day service. Unfortunately, during transit this was lost by the courier and we can assure you we have escalated this further.

Due to this, once confirmed by yourself your order had not arrived we have issued a replacement for you to avoid any further delays.

We do currently have full details of your order, if you do wish to reach out to us, we can provide you with the full communications/order details.

We do once again apologies for the issues caused with our courier and if you feel our communications were not up to standard. We are happy to continue helping assist you and provide any further details if you require.

Kind Regards,
Protec Direct.





Review of Openreach


Rated 1 out of 5 stars

Needs reorganisation of systems and management

After almost 18 months of waiting, 22 appointments made, 19 cancelled the day before, 3 kept but Engineers given jobs they were unable to do, 1 kept and almost completed. Old copper cable left in place which would have taken 15 mins to recover. But oh no another Engineer recovers the copper, separate job! How’s that for the Governments productivity targets but never mind it all gets recharged to BT who own but have no power over Openreach. You can complain about BT who have not done anything wrong but Ofcom don’t allow complaints against Openreach.The organisation and management of Openreach is archaic and not fit for purpose unless all their jobs are simple and straightforward. The Engineers are excellent but obviously do not have enough to do.

May 6, 2025
Unprompted review

Reply from Openreach

Hi There,

Thanks for your feedback! We will use this to review our services moving forwards.

^Dan

Review of Investors Chronicle


Rated 2 out of 5 stars

30% Direct Debit price increase without notice

After many years of subscribing to the paper edition they have taken an extra 30% by Direct Debit without prior notice in contravention of the DD guarantee.After one phone call and three emails to them they seem to be making it deliberately difficult to get a refund. This is very disappointing from a publication owned by the Financial Times.

February 20, 2025
Unprompted review

Review of Communications Ombudsman


Rated 2 out of 5 stars

Waste of time

Waste of time. My problem is with Openreach but they are accountable to no one. BT own them but have no control. So you have to complain to the Ombudsmen about BT because the Ombudsman service also has no power over Openreach.

February 25, 2025
Unprompted review

Review of Argos


Rated 1 out of 5 stars

Delivery not received

Delivery not received. No notification until next day by text. No explanation, no offer to rearrange delivery. Abysmal customer support.

December 17, 2024

Reply from Argos

Hello B Deehan,
Thanks for getting in touch with us, sorry to hear that this has happened. Please reach out to us and we will get this looked into for you. Here is a link for all the ways you can reach out to us. https://www.argos.co.uk/help/contact-us
-Christopher

Review of Gtech


Rated 1 out of 5 stars

Spare part not enviromentally friendly

Needed to replace the top half of a AirRAM cordless upright vacuum cleaner. Not offered by Gtech, you have to buy the full handle at twice the price! Not in the interests of customers and enviromentally wasteful. Dissapointing from a company I have used for many years.

February 7, 2024

Review of Openreach


Rated 1 out of 5 stars

Openreach Bureaucratic back covering&inefficient nightmare

Openreach, despite several confirmations of time and date,telephoned to ask to install full fibre 4 hours early because the Engineer had no other jobs that day. So O.K. but he wasnt sure about going up the recently fitted pole across the road to replace the overhead cable. Cherry picker called and he wasnt sure either so they promised to return the next day with someone who could decide. The someone did return but didnt let me know what he decided so I phoned BT who said they didnt know but if I phone back in a week they may know. Went on facebook BT and they were very helpful but although BT own Openreach they have no control over them so they dont bother with keeping the customer informed or any of the customer relations stuff. However they did manage to find out they were sending the 4th Openreach person to have a look who once more didnt bother to let us know anything. I went to look at the wood post and there was a notice on it that they were going to erect 2 extra poles somewhere and there was a chat site to contact. I did and I just needed the email of the Pole objections team. They could only pass me on to Howly for a refundable £1 which I paid and they took an additional £39 for a monthly fee without asking. I asked Howly for the contact details of the Pole Team which they didnt have. So back to facebook and i finally got the details. Contacted the Pole Team and they very quickly obtained most of the details of what the 4th engineer from Openreach proposed. 2 poles either side of the entrance to our house! Absolute eyesore, totally unnecessary and a waste of money since the only pole they need to use exists, has been there for 20+ years and the engineers have been up it repeatedly recently to replace copper with fibre. There is a 11KV power line at least 3 metres above the pole so if it is unsafe now why wasnt it unsafe previously? perhaps a retrospective complaint to the HSE is in order here if the current engineers are correct? If they insist on these poles and wasting thousands of pounds of BT money then I will be quite happy to forget about full fibre and just use the 28mbps we currentl receive! What a shambles of an organisation. Productivity must be miserable with underworked mismanaged employees afraid to make decisions. Reminiscent of the Public Sector and Third World Countries which I frustratingly audited for many years. No wonder BT's share price is so low!
Just to clarify for the Openreach reply. The existing overhead cable to our home is from an existing wooden telephone only pole. It isn’t shared with the power cable which has always been at least 3 metres above the telephone cables. The power lines have their own higher poles.My point is that if it was safe to access the top of the wooden telephone only pole last year and previously why isn’t it safe to do so now?
Final contact from Openreach the Engineers decision cannot be queried so would we like to cancel. Yes we did and now I am going to complain to Ofcom and report this monopoly to HSE for previous unsafe practices.
Reply from Openreach is pathetic. They didnt read or understand my review. To clarify the telephone pole carries the new fibre cable and is situated on the verge, Th power cable has its own taller pole and neither it nor its cable comes within 3 metres of the telephone pole and its wires! If it was safe a few months ago why isnt it safe now?

January 30, 2024
Unprompted review

Reply from Openreach

Hi there.

Thanks for sharing your experience.

I'm sorry to hear that things haven't gone to plan when installing your new services.

Openreach is no longer placing new equipment on poles that have high voltage electricity cables on them. It was common place to share poles with the electricity network, however this is something that we are moving away from.

I'm sorry that you have had difficulty in contacting Openreach. We do have a team available for your provider to contact 7 days a week to discuss an open order. Ordinarily, your provider would manage all order related issues on your behalf and they would share information with you.

Please keep in contact with your provider for updates on your order or to discuss how you would like to proceed.

I hope that there is a suitable resolution for your installation.

Best wishes
Antony

Review of Howly


Rated 1 out of 5 stars

Sharp practice

Stay clear. Open Reach web chat send you to them for advice which they say will only cost you a refundable £1. To get the advice, which is useless, they also charge you a £39 monthly fee paid at the same time as the £1. Total rip off.

January 26, 2024
Unprompted review

Reply from Howly

We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at 44 7700 174689 and we will be glad to assist you! 📱📞

Review of MyBag


Rated 5 out of 5 stars

Reply from MyBag

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of Your Coca-Cola


Rated 5 out of 5 stars

Great smooth service

September 14, 2023

Reply from Your Coca-Cola

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of The Grand Brighton


Rated 2 out of 5 stars

Dissapointing

Great location, facade and Public areas. Away from this some of the carpets are threadbare and taped over.Lifts have seen better days and are unclean. Tried to put us in a cheaper dusty room than booked. The correct room was spacious and refurbished with good quality furnishings. Unfortunately that did not include any drawers or space for clothes! No shaver point,No shelf in shower for toiletries. Carpets marked in several places. Safe complicated to use. Nespresso machine leaked and cheap coffee pods provided. Under desk there was a multi extension lead with several plugs hanging off carpet. Next door hotel had many noisy air conditioning units on low roof and in street with constant whine. Car parking at £30+per night, no valet parking available. Most staff pleasant and professional but not all.Some large dogs in residence with owners and noisy. Overall the prices charged are excessive for the quality provided. It’s a pity one of the 5 star hotel groups like Belmond, Melia etc aren’t running it because the Grand and its history deserves that level.

September 9, 2023
Unprompted review

Review of LV=


Rated 1 out of 5 stars

LV cashing in on premiums?

Have used LV for many years and this year thay tried to increase my Buildings and Contents insurance by 75%! Never claimed and nothing changed other than LV are no longer a Mutual and are 100% owned by a foreign Company Allianz, perhaps they thought the time was ripe to really cash in with huge premium increases. Phoned LV to try to ask for a reduction but a surly advisor seemed to take pleasure in giving a definite no. The comparison sites offer an 18% increase, which in these times is reasonable, so thats where I am going.

September 20, 2023
Unprompted review

Review of Travel Republic


Rated 5 out of 5 stars

George Radojicic

George Radojicic, the Travel consultant I dealt with, was exceptionaly helpful, patient and professional. He made the booking experience a pleasure. I will contact him again for future holidays.

August 17, 2023
Unprompted review

Reply from Travel Republic

Thank you B Deehan for your booking and review I will pass on your feedback to George he will be delighted to hear this.
Take care
Maria