Went to the Cannock branch for a test drive yesterday (29/10/2025)Mr. Harry was the sales advisor who attended us. He took my driving licence for photocopying in order to do a test drive. He should have returned my licence after that. But he didn’t and I asked him a couple of times whether he still has my licence; he replied yes,still didn’t return it. We left the premises soon after the test drive. I phoned the branch as soon as I realised he didn’t return the licence.but the person I spoke to couldn’t care less, Mr. Harry said he didn’t have the licence although I didn’t speak to him directly. I requested a call back from him, but never called. I rang them again twice this morning, but Harry isn’t in for the next two days; I have been told to call back on Saturday. I applied for a new licence with DVLA spending £20 as I couldn’t wait and needed to go to other showrooms for test drives.
Really bad customer service, they didn’t take the matter seriously. I do not know if it’s the company’s policy to retain customers’ driving licence. It could be misused by someone. I really doubt he has misplaced my licence and wanted to cover it up