Review of Big Motoring World - Cannock


Rated 1 out of 5 stars

Awful Customer Experience

Interested to inspect a car, told it would be twenty minutes before anyone would be available to open the BMW I was interested in. I said I would call back in a couple of hours, staff said it would be another half hour before a member of staff was available. Very poor customer experience, I gave up in the end. This is a company that doesn’t even show the prices of the cars one has to use the phone and scan the code of every car to get details. Not the kind of customer experience I could endorse to anyone.

October 27, 2025
Unprompted review

Reply from Big Motoring World

Hi Boxer1,

We are sorry to hear about your disappointment with us at our Cannock branch.

I have passed this on to Management at Cannock so that this can be reviewed internally. Additional training will also be provided where necessary to ensure we provide a better service going forward.

Kindest Regards,
Big Motoring World