Cannock depot Offered me a 3 warranty…
Cannock depot Offered me a 3 warranty package for 599.00 on the car i wantes to buy which was great happy to take it, then relised i was buying the car for cash and sales managet told me the warranty is now over £1,500 becuse i did not take the car on finanace, then on handover a week later, I had to wait long periods of times to see different people in different depts, at final stage handover i was keeping my private plate off the my trade in they asked me for 250.00 deposit because i was keepimg my number plate. This was never mentioned on any sales order or purchase documnets of the new car when they were aware i was keeping my private plate.
Reply from Big Motoring World
Hi Adrian,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with our Cannock branch.
I have passed this on to Management at Cannock so that this can be reviewed internally. Additional training will also be provided where necessary to ensure we provide a better service going forward.
In regards to Holding Deposit Refund, once the logbook has been received on site and this has been logged by a Team Member, the refund will be processed. They may reach out to you directly to complete the refund.
We apologise for any inconvenience that may have been caused.
Kindest Regards,
Big Motoring World