I have plumbing cover with British Gas and needed to book a call. Went on line and earliest appointment wa in 6 days so I booked it. Next day I had a call saying engineer was in area and would I be in. I said yes. 10 minutes later engineer called to say he was on his way. Very pleasant guy. Sorted out the issue Area left clean and tidy. Very impressed. Have been with British gas for many years and wouldnt change supplier