Non existent customer service
I have been trying for 10 days to get a response from burrow about an issue. I have been specific with my questions/concerns. I either get no response at all or a generic email that doesn’t address my concern. I have had 2 responses that asked for further information, which I immediately provided and then no response.
October 20, 2025
Unprompted review
Reply from Burrow
Thanks for the honest feedback, Beverly. We’re very sorry for the frustration you’ve experienced and the delay in getting clear responses to questions about your order.
We’ve escalated your support request internally, and a member of our customer experience team will be reaching out shortly to assist further. We appreciate your patience and the opportunity to make things right.