Burrow Reviews 257

Burrow seems to be still figuring some things out. The shipping process and site in general was clunky. You can't really read reviews for a specific item; the PDP has reviews for all their products.... See more

I really liked the look of the bed which is why I purchased it. I placed my order and received a confirmation, my cc was charged and then ...silence. I tried chatting with the bot since the website ha... See more

I really like the Burrow products, but have had issues with long waits for shipping (which were not clearly messaged during the purchasing process). It is also a challenge to get in touch with someone... See more

Knocking off 2 stars for customer support towards the end of the process. We initially wanted to add to our current Nomad sofa, but Burrow no longer had those pieces in stock so they offered a discoun... See more

We bought the Vesper Leather Lounge chair two years ago. When we cleaned it off with a damp rag, the finish was entirely removed! I didn't know leather came with a textured finish, but I do know tha... See more

My order for a nomad sofa was not fulfilled even 2 months after when it was expected. Burrow did not bother letting me know that there was going to be any delay. Several emails went unanswered or repl... See more

I ordered two Vesper Lounge Chairs in Papyrus/Oak. One worked well, but the other has an issue with the backrest not locking into place. I reached out to Burrow six days ago, sent a detailed message,... See more

Customer service replies slower than the automatically email says, the shipping time is WAY off. The estimated shipping date is a week and half past what I ordered it at. I ordered this couch in July... See more

Extremely Difficult Assembly The assembly was extremely arduous The instructions were poor. There were multiple pilot holes that were not drilled properly or were missing altogether. The couch itse... See more

Only part of this order was delivered when it was supposed to be (2 boxes of 3) which meant that the back and bottom of dresser did not arrive. Customer service was very slow to respond by email and t... See more

Bought the low dresser. Shipping took forever and we had no tracking info for 4 of the 6 packages. But while installing, the middle railing hardware are misaligned so the dresser drawers on one side s... See more

Love the product - but the shipping policy & customer service is unacceptable. I didn't receive my dresser for 1.5 months. No one could provide any real time information. I have no idea how t... See more

My order came on October 15th and was missing legs which was supposed to come with the seat and connector pieces I requested separately as soon as I placed the order. I still have not received a respo... See more

I received good communication and support from customer service but the replacement part sent actually doesn’t fit. The screws are the wrong size. I added some washers I had to make it work good eno... See more

Lots of confusion around delivery times and the only way to communicate was via email. The “people” responding to the emails don’t know what’s going on and gave a variety of answers when I asked abou... See more

I have been trying for 10 days to get a response from burrow about an issue. I have been specific with my questions/concerns. I either get no response at all or a generic email that doesn’t addres... See more

The span couch is simply poorly designed. The mattresses when in sofa configuration do not provide support, you feel you are falling forward. The mattresses when in sleeper configuration are d... See more

Burrow sent me half my couch with no explanation. Then 5 weeks later, after multiple emails to customer service, I received the second half. This order was missing a vital back panel to the couch. Bur... See more

Hello, I sent a follow up email for my order. I am still missing my Oak Round Tray and f/u info regarding scuffed edges on my Harvest table. Awaiting communication regarding these two issues. I... See more

LONG shipping times and no communication. I received an ad that says fast shipping, so I went and found some dining chairs we liked. Unfortunately when I found the product, it said 5-7 shipping time... See more

I still don’t have my couch. I received part of it. I ordered this over a month and half ago. No explanation for this delay. Information on the status has been incorrect. I’m so deeply disappointed. I... See more

Terrible experience. I purchased in July and after 2 months I had to inquire about my couch, it’s now been another month and still no couch. I received a shipping email and the tracking doesn’t work s... See more

Cheaply made and overpriced. I could have gone to Habitat for Humanity or Facebook Marketplace and acquired something much better. Don’t bother buying anything from Burrow, unless you are ok with some... See more

Avoid Burrow at all costs. I ordered a couch that was advertised as shipping in 5–7 days. Three weeks went by with no update, so I contacted support who said they were waiting on a part and it wo... See more

Customer service is a nightmare ! A simple return took good four weeks to get processed after numerous reach-outs to customer service chat. Pick-up address and names were wrong and you only get a par... See more

Terrible service, slow to respond emails, offered no help or compensation. Estimated time for delivery was several weeks later than the posted 2-5 days. Customer service gave the excuse that it... See more

I received part of my order right away. It was quickly put together and I like it. The rest of my order has apparently not been shipped and there is no information as to why. Some notification would b... See more

We love the new table and chairs. Everything is excellent quality and easy to assemble. Very solid. The issue was the 8 chairs took 2 months to ship, and we had to ask customer service about the delay... See more

Absolutely horrible. You didn’t include legs with the purchase, you shipped me a bed instead of an ottoman, and you have not responded to any of my outreach asking you to fix this problem. I’m hopin... See more

There was an issue with the order. I was sent the wrong finish for one of my items. I messaged customer service multiple times without any response. There is no other way aside from email to get a hol... See more

Business practices are questionable in that 2-5 shipping promised on date of purchase but over a month from date of purchase and still no confirmation that shipping company actually has received the c... See more

First, I ordered a couch. I needed it quickly, so I picked the color and cushion type that would ship between 2-5 days. After a week of no shipping confirmation, I reached out to be told the infor... See more

Shipment came in multiple packages. Didn’t even have tracking or shipping notification for most of it. We still are missing a few pieces.

The wait for delivery was too long. Burrow should be reaching out first to explain why there is an extended delay rather than customer contacting Burrow first after waiting a long time.

LONG WAIT. This item was stated to ship in 4-5 business days. After several weeks I reached out, and was told they'd follow up with me. After I followed up again they said it would take (what would ha... See more

I have two rooms full of Burrow furniture and I appreciate the quality. However, I have experienced multiple shipment delays over several orders which extended into months. The company fails to mainta... See more

The media console showed up broken. The middle piece inside the console, seperating the two interior sides was broken. The wood had broken off and splintered. I am currently using the console without... See more

It came damaged but luckily is facing behind so it's hard to notice. Didn't want to return because I needed the console and it was too much work to send it back

I ordered two different things from Burrow at two different times and both items took way longer than the original promised delivery date. For a company’s who slogan guarantees fast shipping that is r... See more

First, there was a delay in shipping. After waiting 9 days after the order confirmation with no further information, I had to contact Burrow to ask if the Dram bar cart were no longer in stock. Burro... See more

I’ve been waiting over a month for my order while their online advertising indicates items are ready to ship today. Today my order was delivered but was missing hardware and an extension required to b... See more

There was literally no updates to the shipping date throughout the entire process which is ridiculous considering how far out it was predicted to possibly take. The customer service was completely un... See more

I DO NOT like not being able to call customer service and talk to a person. Burrow is a digital only company whose customer service is digital only. I bought a table and had an issue and although they... See more

I purchased a Range Plus 4-Piece Sofa along with the furniture assembly through TaskRabbit mid-July 2025. I added an ottoman the same day and asked Burrow to include it in the same shipment. They re... See more

We followed all the directions for getting a return label; and after 7 days we still don’t have our return label. company lied to us, after asking and asking still No return label sent..

I ordered a couch in July that I never received. No one will reply from support to my concern or to cancel my order.

Products are good but if you have no customer service for an online shopping experience it’s pointless to have solid product if there are companies who do the same with better customer experience. I d... See more

Still have not resolved my issue. Trying to return an order and can't get response from customer service.

After doing quite a lot of research on furniture that would fit in my small living room space I ordered a Nomad leather sofa with chaise on Wednesday, September 3rd. I received an order confir... See more