Please read update at end.
2nd review for same issue. Parcel at evri gateway Saturday. Not moved, still at gateway Tuesday. Tried to contact them but could only get a chat bot😡. Claire did get in touch later though and said she could see the problem and it missed their delivery driver ( strange as it hasn’t made it to the local hub). She also said it should be back on track and would be back in touch by 10am Wednesday morning. It’s now Friday and no contact. I wrote a review on here going over the issues and Becky at Evri Replied saying to contact them on the number given to speak to someone about the issue. But you only get an automated reply saying that they are looking into the issue already and will be in touch. Absolutely terrible customer service. I will again though praise our local drivers as they are fantastic

So Evri has replied to this review with what appears to be an automated reply, a duplicate of the first reviews reply. Still not addressed any of the issues or being able to actually talk to someone. Only giving a number again that is answered by AI and tells me that they are already looking at the issue again and will be in touch.
This just shows what Evri think of us as customers.

Update three. Evri have now informed me that they’ve appear to have lost my parcel as it’s now been over 5 days. But they will of course still keep looking for it. This was a time sensitive order which has now passed so the item isn’t really required and a refund will be awkward to get.
Evri 🤬🤬🤬