The bags are great, as described except the colour isn’t as vibrant.
The order tracking is poor. The email I received with a big Track my order button took me to the .com site when I had ordered on .co.uk. Not surprisingly it couldn’t find my order. Thought it could be a scam so contacted customer service. Their reply was not from a company email; it was helpful.
When I realised I was tracking on the wrong site the information was good,
The link to Trustpilot also took me to the US version.
If they sorted the links out I would give them 4.5 out of 5. Lost half for colour.