Evri may have changed their name but…
Evri may have changed their name but they are still abysmal.
I ordered an item from Amazon on 10/10/25 and was advised on 11/10 that it was out for delivery but 21 minutes later it was held by carrier. Out of the blue I was told on 15/10 that I had refused the parcel needless to say I had not seen anyone.
On 16/10 I was advised it was out for delivery again between 14:30 and 16:30 but no delivery was made.
I then received notification that delivery had been attempted at 17:59 again no one had called.
Why anyone would use this company I find hard to believe.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky