The strap tab broke after one use.
The return process "must be initiated within 60 days of receipt" and "The Foldie only accepts returns of product purchased from the official website www(dot)the(dash)foldie(dot)com." In addition, "To qualify for a return, items must be unused, with original tags attached." The bag I bought wasn't cheap and is now only usable if I carry it with the small handles or on top of my luggage (which I rarely travel with).