£15 return fee for a faulty item!
Faulty and poor quality item yet requesting £15 for a return, which was dropped to £10 as good will!! The item is all frayed which they have said is normal!
Really bad service, do not recommend to use at all!!
Still waiting for a resolution.
Reply from Hello Molly
Hi Frankie, thank you for your feedback. We are disappointed to hear you were not satisfied with the quality of the item you purchased. We continuously strive to offer products that meet high-quality standards, and we regret that we did not meet your specific requirements in this instance.
We understand the return fee may be an inconvenience in this case. Thank you for your email where you can expect to hear a reply shortly from our support team.
We sincerely apologise once again. If there is anything else we can help you with, please let us know. xo