Review of Soolinen


Rated 1 out of 5 stars

I cannot believe a company that is just…

I cannot believe a company that is just such a scam and is allowed to get away with everything they do ! I am still experiencing anxiety about the case that I am in trying to get a refund after sending the item back to china . It has been delivered as I had the tracking number and checked it. They said they would refund when they received it. They initially said sent me the wrong bag ! So it was their mistake. It cost me $35 to send it back . The bag cost over $100 which was dodgy as they stated it was meat. What a joke ! I couldn’t give it away it was that ugly ! They are so stubborn will not admit their fault and just refuse to refund. They offer 20 % discount and I could keep the bag ! What person in their right would except this ? I didn’t and I have also opened a case against them suing them for my expenses and my anxiety. I have never encountered anything like this in my life. They should be shut down!all dep

September 19, 2025
Unprompted review

Reply from Soolinen

HI there
I'm sorry for the unpleasant shopping experience you had.
You mentioned returning the package. Please provide the tracking number.
We will issue a full refund immediately upon receipt.
If you need further assistance, please contact sales@soolinen.com to initiate the return process.
We hope you enjoy your shopping experience with us.

Sincerely,
Summer

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