It took a long time to actually do the transfer and it was extremely difficult to contact anyone or to find a phone number. When I spoke to someone on the line for Vulnerable customers they were helpful. I think you need to appreciate older people may find these online chats difficult (I am 80). My phone was locked for two days which I found a bit stressful. The 2nd time I spoke to a youg lady at Id she explained that I needed to contact my previous provider to unlock the phone. I did this and all ok now but I would have thought this should have been resolved at your end at the time of transfer or explained to me earlier,Once the phone was unlocked and working again, all is fine. Thank you