Expensive but good quality. Rubbish courier
The product is good quality although expensive. My only reason for not giving 5 stars is the courier you use (DHL) are rubbish. They fail to deliver on the scheduled day, turn up outside the time band provided and also leave the parcel stating it was signed for when it has not been. Last 3 DHL deliveries (2 of which are from you) have caused me issues or not arrived when they say they are.
Reply from Swann Security
Hi Colin,
Thank you for your feedback, and we truly appreciate your honesty. We’re glad to hear that you’re happy with the quality of the product, though we’re sorry to hear about the issues you’ve had with DHL. We understand how frustrating delivery problems can be, and your experience definitely doesn’t reflect the level of service we want for our customers.
We’ll take your feedback on board and so we can improve the shipping experience. In the meantime, if you need any further assistance with your order or product, please don’t hesitate to reach out to us. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team