Generally good
I am a new customer 3 months. I like that I am not tied into a contract. The deal i have is a good price & competitive. In most areas the service is good but It is hit & miss at home as I dont live where there is a particularly good signal aparently. Calls tend to dip in & out at home depending on what part of the house i am in & I can miss calls but am always alerted when that happens. I am unable to rate customer service as I have not spoken to them.
Reply from SMARTY
Good afternoon, Marion,
Thanks for your feedback and for being a SMARTY customer.
We’re glad to hear you’re enjoying the flexibility and value of your plan. We understand how frustrating it can be when signal quality varies at home — coverage can be affected by location, building materials, and network conditions.
If you ever want to discuss this further or explore ways to improve your experience, our Customer Support team is happy to help. You can contact them via chat at http://www.smarty.co.uk/contact.
Best wishes,
Louis
SMARTY