Atrocious organisation
Atrocious organisation. I booked a hotel for my daughter's trip to Dubai and when they arrived the hotel (IBIS) was closed. No advice and an awful and protracted attempt to get the payment reimbursed. Never going anywhere near these cowboys again....
October 7, 2025
Unprompted review
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care