Used them to book an auschwitz tour yesterday. Fantastic experience. Booked for 7 am pick up. Details clearly stated this could change. The pick up time changed to 7.20am. Kept me informed. Sent me pick up details. Clearly stated requirements (I’d and comfy shoes). Kept me up to date. Brilliant comms.
Bus was on time, comfy and driver friendly and informative. Guide at both sites was excellent. Whole day was great. After the trip I saw that the company used (royal krakow), has appalling ratings. But they were fab with us.
Get your guide rely upon the professionalism of the companies registered with the. They don’t do trips. They’re a booking intermediary. I fully appreciate theyre front of house, and the buck stops there, but it’s the tour companies that let them down. They should warn and ban bad companies, as it affects their rating. We had a great experience, but my advice to you is when you’re booking, look for the actual company that’s handling the tour, and base your decision on that rating. Get your guide are not doing their due diligence checks on the tour companies, they just take their cut. It’s down to you to see if the tour company are rogues.