Product ok but please don't subscribe
Had been using Flourish a few months - PLEASE NOTE I WAS USING FOR MONTHS **BEFORE** SUBSCRIBING so opted to try subscription but other than my hair feeling softer no marked improvement, this subscription is not cancellable until you have bought x3 bottles which is £87.60, not a small amount of money for a product that doesn't work! I have had to block with my bank but Nylah is relentlessly trying every single day to take money and I can't cancel, never had this scenario before, so my advice to customers would be use the product if it works for you but avoid subscription at all costs.
Customer Id: 6287221915801
Reply from Nylahsnaturals
Thank you for sharing your feedback — we’re really sorry to hear about your experience.
After checking your customer ID, we haven’t received any communication from you regarding cancelling your subscription. If you had reached out, we would have been more than happy to assist and cancel it for you promptly. Please feel free to email our customer service team at info@nylah.co.uk, and we’ll help you with this right away.
We can also see that you’ve only completed one bottle of our Flourish Hair Serum. As with any hair growth treatment, consistent use over time is essential to see visible results. Hair growth is a complex biological process that can be influenced by many factors, including overall health, stress levels, hormones, and diet, and it often takes approximately 3 to see big improvements. Our formulas are designed to nourish the scalp, strengthen follicles, and create a healthy environment for growth, but patience and regular use are key to achieving lasting results.
That said, we completely understand that everyone’s hair journey is unique. If you’d like support on how to get the best from your products or assistance with your subscription, our team is here and happy to help. Please don’t hesitate to get in touch.
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