whilst the order process was fine, the goods I received did not fit well and were not the quality in terms of fabric that I would have expected for the price point. I wanted to return the items - the process is very very convoluted and they said they would prefer me not to send them back and offered me a 30% refund instead. I insisted on sending them back but the returns need to go to China so it's costly and takes months. I tracked the package to the address provided but a few months later, it was returned to me. since then I have been emailing the customer service who want me to RESEND back to China at my cost. Terrible process, poor quality good - they really dont have any idea of what customer service actually is. I am actively warning all my friends away from this brand.