A poor experience from start to finish.

Initially we were lured in with a cheap price, which turned out to be a discontinued product.

Despite ambitious claims on the automated telephone hold system (which I listed to repeatedly on the many times I called) I was offered no expert advice, no guidance and no help in choosing the best product for my needs.

I ordered 120 wine glasses with an etched logo. Of the 120, only 118 were sent, and of the 118, only 105 remained unbroken.

The logo was very difficult to see on the glass and the resolution here was to put a coloured liquid in to see it better.

I asked for an urgent replacement of the broken ones, plus a few extra, these took longer than expected and got delivered literally 1 hour before my event. And again 11 of the 24 additional glasses were broken.

I asked for some kind of compensation for the trouble, I've been offered £42.

A frustrating, costly and inconvenient experience from start to finish ending with a substandard product.

Very disappointing.