this company is forcing customers to…
this company is forcing customers to take flight disruption protection.. this is not allowed..
customers have to be given to option..
there scamming customers. eg 2 flights with Ryan air with a connection included both operated by Ryan air makes Ryan air legally responsible for your costs and accommodation or alternative flights etc
kiwi is forcing you the customer to pay for protection your dont legally require .. they are doing this on every connecting flight.. its very frowned upon within the industry and this business needs to be stopped.
Reply from Kiwi.com
Dear Customer,
Thank you for taking the time to share your feedback with us regarding your recent experience with Kiwi.com.
Unfortunately, the details you’ve provided do not appear to match any reservation in our system. If you need assistance, please don't hesitate to reach out to us via our helpdesk.
Regarding your concern about Ryanair, please note that they typically do not combine multiple flights under a single reservation code. As a result, if a flight is delayed and you miss a connecting flight, they are not legally required to offer alternative arrangements or accommodation. This is why we include disruption protection in our reservations to help cover such situations.
We appreciate your understanding and are here to help if you have any further questions.
Best regards,
Customer Advocacy Team