Really disappointing to see so many negative reviews for CW Sellors.
As a long term customer of CW Sellors and Jura Watches, my customer experience has never been anything less than excellent for many watch and jewellery purchases.
I recently placed an order for a watch for a gift. I knew the model I ordered was out of stock stating ‘call us for a delivery lead time’. I placed the watch in my online account basket, soon after, Ellis contacted me via their WhatsApp account offering me a discount which I gratefully accepted. I placed the order using Klarna which was very easy to do.
I subsequently called CW Sellors for an update who confirmed my watch had been ordered, but as it was coming from Japan, it may take up to 3 weeks to arrive. This was beyond my timescale as the watch was to be a gift. My fault entirely as I failed to check the delivery lead time prior to ordering. I explained my situation to Hope in their customer services team who was very understanding and was happy to cancel my order accordingly. I received an order cancellation via email and from Klarna immediately.
As always, exemplary customer service received from CW Sellors, even though I was unable to fulfil my order commitment with them. I will not hesitate purchasing from CW Sellors again soon.