Yelp created a business page for us without permission, then filled it with the details of a completely different company — including their photos, locations, and description. This has caused brand confusion and damage to our trademark.

We have contacted Yelp five times, provided screenshots and clear explanations, yet they continue to ignore the issue or send irrelevant replies. Instead of correcting their own mistake, they refuse to remove the page or even escalate the matter.

This was not user-generated content — Yelp itself created the listing under our name and misrepresented our business. The refusal to fix their own error shows a complete lack of accountability, professionalism, and respect for business owners’ rights.

If you value your brand and reputation, avoid Yelp entirely. They will use your name without consent, misrepresent your business, and then refuse to correct their mistakes.