Review of Hedges Direct


Rated 5 out of 5 stars

Exceptional customer service!

Ordering and communication was all good and someone on the telephone very helpful. Delivery also very good, delaying the delivery date until after we were back from holiday.
The plants weren’t exactly what I’d hoped for but a member of the customer service team at Hedges Direct has dealt with me in an exceptional way giving multiple choices for an amicable outcome. The plants will grow I’m certain of that, just got to get on with that now!!
Thank you Judi

September 15, 2025

Reply from Hedges Direct

Hi,
Thank you for your feedback. I am so sorry your plants arrived in such poor condition, and I completely understand how disappointing this was for you.
I have sent you an email, so if you could please reply to it and let me know the best option for you.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care