Next Direct entered wrong address on my package so that it couldn’t be delivered and in the course of multiple emails trying to figure out why it couldn’t reach me, they denied their mistake and then LIED to me outright by claiming I had given them the wrong address and then contacted them to fix it, which they tried to do, but couldn’t. In fact, none of those last things happened. They made it all up after first denying the address was wrong until I submitted photographic proof to them. That’s when they changed their story from “it didn’t happen” to “it did happen, but it was your fault”. The incompetence is disappointing but the dishonesty is mind-blowing.