Ann Taylor/Loft
I very rarely shop either store. However, recently I had a charge on my bank statement that I didn't recognize. My bank TD Bank could not figure out the company charge and advised a dispute. Fast forward- bc they use Comenity for there payments, it wasn't identified as Ann Taylor. After several calls to ATL and my bank, the charge was going through. An email stating the charge is still not paid and accruing charges. Called ATL- s/w Chris- who was rude and over spoke my every word. Spoke with a supervisor- Jennifer- who was equally not hearing anything I had to say. Now I will NOT pay the $74.07 that was due!! And I will NEVER shop them again!! Good work!