Three weeks into the HRP with my brand new Osprey Eja Pro 55 and a strap snapped. The point where the shoulder strap attaches to the main body of the rucksack completely pulled out of the rucksack. This would have been a disaster but for the fantastic service from Rose at Osprey support. She arranged a new, replacement rucksack to be delivered to a campsite I would reach in a few days, allowing me to return the broken rucksack once it arrived. Fantastic service, Thank you so much! Disappointed that the rucksack failed, but can't fault Osprey's guarantee and service.