Im updating my complaint bcos i want everyone reading to know even tho Soolinen responded to my complaint below that they "accept return for no reason with free shipping for return items". Thats not true. After my complaint below on Trustpilot, Soolinen reached out to me via email but not willing to give me a full refund even tho my reason was wrong size. So Soolinen team pls stop misleading customers on this platform. U for not give refund for no reason, nor do u give refund for a reason like wrong size.


My order # 289372. I paid $247 USD. My order was received Aug 25, 3025
I ordered 4 items in total. 2 items were wrong size, 1 item missing, 1 item was ok. I wrote to the their customer support, a couple of days ago. No response. I want to return the 2 items that were wrong size sent back with free shipping for a full refund like their policy states but I need them to respond to my email regarding how to send the 2 items back with free shipping and how do I get my full refund. I also want to cancel the item that never arrived. It probably will be the wrong size too so I dont want to bother with it. Buyers beware the sizes are not acc to their measurement chart and none of the pieces come with a size lable.