Update/part 2 :This is a continuation of my original review dated 16/08/25 and a direct response to Dentzz’s public reply on it.

Dentzz’s response yet again conveniently evades the several failures that I highlighted — failures that occurred repeatedly year after year since 2015. Instead, they attempt to take credit for a single root canal treated in 2015, calling it a “medical success against all odds.” The reality is very different: that tooth was rotting with an abscess and gradually eating up my jaw bone for several years. Despite full-mouth scans being taken at nearly every forced return visit each year for other issues, Dentzz dentists consistently overlooked the infection until it caused visible abscess and severe pain,forcing me to travel back to India in September 2024 and June 2025, yet again with an abscess the same evening post treatment in June 2025 and a day before my scheduled flight back to UK, I had shared photos of pus filled boil near the treated tooth with Dentzz team.That is not success, it is neglect. Both my trips was absolute waste of time, money and efforts, just like all of my past trips.

Dentzz in their response asks how I could know if junior dentists were performing implants when I didn’t undergo an implant procedure in June 2025. To me, this feels dishonest, dismissive and misleading to readers. During that June visit, Dentzz introduced me to their “new” implantologist. After speaking with the individual and reviewing the publicly available profile, it was immediately clear to me that this person did not have the senior experience I expected for a complex implant surgery. Also the explanation of the procedure differed from what the clinic manager had told me earlier. I wasn’t going to take any chances, especially after the failed 2019 implant surgery at the hands of another implantologist who no longer works there. I therefore declined outright to proceed with further implant surgeries.All of these were clearly mentioned to the Head of Operations during the meeting at the clinic.

Dentzz’s own reply confirms poor clinical decision made in 2019 failed implants surgery. If Nobel biocare wasn’t suitable for my bone structure then why were they implanted in my jaw bone in the first place??? You drilled two Nobel Biocare implants (can’t ascertain at this point however if they were genuine without the documentation which the clinic hasn’t provided yet) into the bone which you admitted then and now, was insufficient, exposing me to the risk of jaw fracture. When that failed, I had to book another flight for painful screw removal process and bone grafting before they attempted again during yet another trip — this time using Ankylos implants. You calls this an “upgrade.” In reality, Ankylos are a cheaper, older system compared to Nobel Biocare — publicly documented information anyone can verify. Why was I charged for Nobel Biocare, only to receive Ankylos when the first attempt failed? especially when you only present Nobel Biocare and Straumann as premium choices?

Your claim that I made an “irrational demand” of £30,000 is misleading. After back and forth over email regarding all the issues mentioned here and raised verbally, Dentzz’s Head of Operations — via email dated 07 August 2025 — specifically asked me for the compensation amount I had in mind. I responded with the aforementioned amount that fairly reflected ten years of repeated flights, hotel stays, clinic fees, additional UK dental visits to fix problems, along with the mental and physical trauma I had endured.To now reframe this as coercion is a betrayal of trust — asking me for an amount only to later mischaracterize it.

Dentzz’s response also publicly stated that I was “residing in Mumbai” — a false claim and a serious breach of privacy. Revealing personal circumstances of a patient in a public forum is unprofessional and falls under GDPR and other international privacy regulations. This reinforces what I noted in my review: Dentzz maintains handwritten treatment booklets, moved freely around the clinic by multiple staff, with no confidentiality safeguards. If they can publicly misstate my private circumstances here, patients should think carefully about how their sensitive health and other personal information is handled.

It has been more than two months and I still have not received implant passports, warranty documents, or other important details. This gives me serious reasons to question whether the materials placed in my mouth were the genuine branded products I paid for.

I stand by my review as an accurate, factual account of a decade-long nightmare.If any media/watchdog agencies worldwide wishes to verify and share my experience to protect other patients,am more than willing to discuss.