Taking more money than they should
British Gas took a closing balance of £545 from our account TWICE. When I finally managed to get through to them they couldn’t care less. Telling me that it would be up to ten days till they could deal with it.
But someone would call me back to assure me it was being dealt with. Guess what they lied no call back no one wants to deal with it. All the time they sit on my money earning them interest.
Wondering how many other people they are screwing over in this way?
Reply from British Gas
Hello Mr Carr, thanks for taking the time to leave a review. I’m sorry to hear of the issues you've had with a duplicate payment being taken from your account and then the poor service you experienced when trying to resolve this.
If you wish to discuss this further, then the best way to get in touch is to send us a PM on Facebook, Instagram, or LinkedIn, using #trustpilot. We can then update you there directly over message. Alternatively you can use Live Chat on our website, or call us on 0330 808 3880, Mon-Fri, 8am-6pm, & Sat 9am-2pm. Thanks, Lucy