We had a pretty great experience with Parent Shield. The team was very responsive and helpful when we had any issues or questions. Things work pretty much like they say. We only had slight issues with using data on the phone. Our son says he sometimes doesn’t have access to the data we’ve paid for, but other times it works just fine. No idea what the issue was, but it wasn’t a big deal since he mostly used data on WiFi anyway. It wasn’t not a bad thing that he couldn’t use it while out and about.
The system is great for giving the kids a bit of experience with a phone and yet not overwhelming them or putting them at risk with unfettered access. I am very pleased with it.