They just look for excuses to avoid paying winners.
Terrible Experience – Winnings Confiscated
I deposited €430 from my own bank account (no bonuses) and won €4,000. When I tried to withdraw, PlayAmo suddenly closed my account and confiscated my winnings.
At first, they claimed it was because of “restricted countries,” but Germany is not restricted in their Terms and Conditions. Later, they told Casino Guru it was because of a “wrong name” on my account.
The funny thing is, the incorrect name wasn’t intentional — it was a registration mistake I didn’t notice at the time. I even contacted live chat, and they told me it could be corrected. Despite this, they still closed my account and refused to pay.
My deposit came from my real bank account under my correct name, proving I was not trying to cheat. PlayAmo’s inconsistent and unfair treatment shows just look for excuses to avoid paying winners.
Reply from Playamo
Dear Wade,
We are deeply concerned and sorry to hear about your frustrating experience and the serious claims you've made. We want to assure you that Playamo is not a scam, and we take all complaints—including those on other platforms—very seriously.
We understand your frustration with the inconsistent reasons provided. We need to investigate your specific case thoroughly to understand the full circumstances and why your winnings were confiscated. Please refer to our responses on Casino Guru, as we will be communicating directly there to resolve your complaint.
Sincerely,
Playamo Casino Team