Ordering spare battery
Most recent experience was with sales & customer service. I wanted to order a second battery for our vacuum (real OEM battery, not a knock-off via Amazon). The battery model for our vacuum was out of stock on the Tineco website, but sales+customer service provided a path for ordering the battery. It all worked smoothly after one email to Tineco asking when the out-of-stock part would be back in stock. The new battery is working quite well, with charge capacity matching the original battery when it was new.
Reply from Tineco Intelligent Technology Co., Ltd.
Dear Customer,
Thank you for sharing your recent experience with our sales and customer service team. We are pleased to hear that they were able to assist you in ordering a second OEM battery for your vacuum, despite it being out of stock on our website. It's great to know that the process went smoothly after your inquiry and that the new battery is performing well, matching the original battery's charge capacity.
Your satisfaction with our products and services is very important to us, and we appreciate your patience and understanding during the ordering process.
If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Tineco Customer Service